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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18634 reviews)

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4.92

Based on 18,634 reviews, last reviewed 17th Jun 2026

188050% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I suffer from adhd autism and dyslexia and mental p... I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everythi... Read more Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18634)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Highly recommend!

After both my partner and I being made redundant, finances quickly spiralled downward. After struggling to manage and the situation reaching an overwhelming crisis point, I contacted Step Change. The relief following my call was immense! I felt heard, understood and supported. The help was so practical and it was immediate. That phone call was long, but they went through all my finances with me thoroughly and a payment plan was set up. I had complete control, they just guided and advised. We agreed on an affordable monthly repayment. The intimidating letters stopped, interest was frozen in most cases and we felt like we had regained control. The plan is reviewed regularly and can be changed to suit any shifting circumstances. It got us out lives back and I can’t recommend them highly enough. Reviewed on: 23rd May 2025

I’m relieved and not as stressed as I was and feelin...

I’m relieved and not as stressed as I was and feeling better about myself with your help Reviewed on: 23rd May 2025

A real life saver

We had major debts and were really struggling to see a way we could cope. Having a debt management plan gave us affordable repayments and we are now 18 months away from being debt free with a decent credit rating. It has also taught us to reserve credit and loans for essential things only. We don’t have overdrafts and we are now able to get credit when we really need it. For example for a new car that we need for work. We are now much better at budgeting and only spending what we have. The annual reviews show your progress and encourage you to keep doing the right things. It was a real Lifesaver Reviewed on: 23rd May 2025

I have been treated with understanding and respect.

I have been treated with understanding and respect. Stepchange has helped me to sleep again at night. Big thank you to everone Reviewed on: 23rd May 2025

Calming people.

Calming people. Can now see progress being made Reviewed on: 23rd May 2025

THE VERY BEST.

OMG, peace of mind, and not have to worry about knocks on the door. Would recommen Stepchange to anyone with money trouble. And THANKYOU SO MUCH FOR HELPING US.THE Reviewed on: 23rd May 2025

Helping me to stand in my storm .

There are few more panic inducing situations than financial insecurity. It can have such a negative ripple effect , but Stepchange calmly and effectively provided me with a working solution. Not only that , they have stood by my side throughout. An amazing organisation. Reviewed on: 23rd May 2025

Stepchange saviours

They were patient and professional empathetic and respectful. Removing all my anxieties Reviewed on: 23rd May 2025

Easy to talk to and always helpful

Easy to talk to and always helpful Reviewed on: 23rd May 2025

Stepchange were a lifeline for me.

Stepchange were a lifeline for me. They talked me through everything and certainly eased my mind and convinced me that there was light at the end of the tunnel. They sorted my debt problems out and with regular monthly payments I am debt free. They negotiated with my creditors which stopped me getting threatening letters from creditors. If you have money problems these are definitely the people to go to. Reviewed on: 23rd May 2025

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