Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917233801447100439 (18643 reviews)

View other StepChange products

4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18643)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

always helpful and very polite.

always helpful and very polite. staff takes time to go through your budget and don’t rush you in taking any decisions.Thank you Reviewed on: 23rd May 2025

StepChange the best decsion you will ever make

Things got heavy, covid left me in a pickle salary no longer met my outgoings. sleepless nights worrying about meeting the payments the following month after month. The worry and the shame…A few of the lenders recommended i give Step Change a call., at the start I thought NO, I can do this….but is so difficult. Like swimming in custard. My back was against the wall. I had no other option left. 3 years into our plan an I am so glad I made that call. I have to say that it has not been easy a lot of sacrifices had to be made, and we continue to do so. But these have trained us to be smarter, budget much better. As its sits we stand to be debt free (bar mortgage and a wee car) in May 2026. Looking back now and looking ahead makes me quite emotional. Stepchange are a game changer. Don’t wait a minute longer to make the call. The staff are so understanding and helpful. This will be the best decison you have ever made. Reviewed on: 23rd May 2025

This charity is a life saver....

This charity is a life saver, being able to consolidate debt to an affordable amount with the help and support from Stepchange has been amazing and it doesn't take much time at all to get set up. Reviewed on: 23rd May 2025

Great debt solution company

I was at an all low after having a brain haemorrhage, couldn't work, was embarrassed about my situation and was recommended by my creditors to get in touch with stepchange and they saved my circumstances and now I breathe, the stress has been removed and my debt is going down. Great company, compassionate staff and easy to deal with once you take the step and call them. Reviewed on: 23rd May 2025

They help alot by assisting people to repay their de...

They help alot by assisting people to repay their debts Reviewed on: 23rd May 2025

Helpful, kind and understanding

Everyone I have spoken to has been helpful, understanding and willing to listen and help to reassure me. Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Non judgemental. Feel at ease talking to them. Reviewed on: 23rd May 2025

Step Change - Life Changers

From beginning to end Step Change treated me with respect, kindness and help. It took me 2 years plus to become debt free but is a wonderful feeling, I feel free! Reviewed on: 23rd May 2025

The Step Change website is very easy to navigate and...

The Step Change website is very easy to navigate and the detail needed to be entered to get advise are very easy to follow. In my case a debt management plan was advised and the setup and monthly management of this has been seamless and stress free. When I have had to speak to SC they have been very friendly and understanding everytime. Reviewed on: 23rd May 2025

StepChange the way to get your life back on track.

I was drowning in debt and was so stressed about it not knowing how to deal with it. once I built up enough courage to make that initial call I felt the weight of the world had been lifted. I didn’t feel judged and they gave me a clear plan on how to make a realistic debt management plan. Ten years on I have changed the way I spend money by ensuring I pay in cash that I have saved instead of using credit with the high interest rates. The valuable information and support I received from StepChange I now share with friends and family who may be heading in the same direction I was going prior to taking control of my debt. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 3.31 from 5 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub