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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Make contact - you won’t regret it

They saved my life at a time when I couldn’t see a way out of my financial mess Reviewed on: 23rd May 2025

Helpful and stress free.

Very helpful took away the stress.. Reviewed on: 23rd May 2025

Bad debts

Got left with large debts after a divorce stepchange been brilliant helping me sort them out will be debt free in two years ,been a long road but can see the light at end of tunnel . Highly recommend stepchange Reviewed on: 23rd May 2025

Everyone I have spoke to have been kind, friendly an...

Everyone I have spoke to have been kind, friendly and fully understanding. The monthly payments are great and I feel like a weight has been lifted off my shoulders. The personal login is easy to navigate Reviewed on: 23rd May 2025

I have used stepchange for a long time and don't hav...

I have used stepchange for a long time and don't have any complaints.they are a good company to deal with. Reviewed on: 23rd May 2025

Fantastic

Had no issues with step change and it has worked for us fantastically Reviewed on: 23rd May 2025

Saved my life

Step change really helped get me out of a difficult situation im forever grateful for that Reviewed on: 23rd May 2025

Stepchange help me consolidate all my debt into one...

Stepchange help me consolidate all my debt into one monthly payment with a debit plan that hepls me budget my money saved my from a lot of stress and anxiety best thing I have ever done thank you stepchange Reviewed on: 23rd May 2025

They are so helpful and understanding , it’s changed...

They are so helpful and understanding , it’s changed my life Reviewed on: 23rd May 2025

Stepchange helped me through a very traumatic time i...

Stepchange helped me through a very traumatic time in my life. I had bills to pay, a sick child and a wife that had to leave her job to look after our child which suddenly blew a huge hole in our finances. I could not sleep at night, tried getting another job and eventually got to a place where I contemplated horrible thoughts about ending it all. I do not even remember how I found Stepchange but I did and they supported me through the darkest moment in my adult life. Put a plan together and got on top of my debts and I could finally breathe again. They have made a huge difference in my life and truth be told, probably saved it. Words cannot express how grateful I am. Reviewed on: 23rd May 2025

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