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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14647 reviews)

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4.95

Based on 14,647 reviews, last reviewed 19th Jun 2025

167400% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change Helped Me to Clear My Debt Step Change helped me to create a budget so I could see my income and outgoings clearly, enabling me to schedule a monthly repayment scheme that I was... Read more Reviewed on: 19th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

StepChange Debt Management reviews (14647)

Review of the StepChange, Debt Management:

Excellent company

I was embarrassed to be phoning step change but due to change in circumstances, I had no choice. I was made to feel so at ease and wasn't judged at all , each time I've phoned I've had a lovely friendly person at the end of my call, I m nearly clear now , took ten years but I've struggled though it with excellent help and advice Reviewed on: 25th May 2025

Wish I had known earlier .

Wish I had known earlier . Cutteous, kind, empathic Reviewed on: 11th June 2025

Never a bad experience, great customer service

Never had a bad experience, I struggle to discuss my finances and the customer assistants are so thoughtful and helpful with organising your money income and expenditure Reviewed on: 11th June 2025

I’m very relieved my debt problem.

I’m very relieved my debt problem.. helps very well thank you so much .. Reviewed on: 11th June 2025

Support during a challenging time

StepChange has been a beacon of support during a challenging time. Their advice was clear, compassionate, and completely free—making a real difference when I needed it most. I felt listened to and guided every step of the way. Highly recommend their services for anyone facing financial stress. Reviewed on: 11th June 2025

Stepchange helped me get my feet back on the ground.

Stepchange helped me get my feet back on the ground. They were always helpful and considerate of personal circumstance . Would strongly recommend them Reviewed on: 11th June 2025

The shining Knights of Step Change .

SC was a light in the darkness of my idiocy with money . They gave me a big shoulder to lean on . Reviewed on: 11th June 2025

Struggled with my debts. until StepChange stepped in.

I was struggling to manage my debts. and paying my creditors too much. So I went without food, heating and clothing, and my general will-being deteriorated. Also the stress of having to manage 5 or 6 creditors was wearing me down. Step Change have been indispensable. They showed me how to distribute my meager income fairly amongst my creditors, whilst leaving enough for me live quite comfortably. The stress has been relieved and I am very grateful to Step Change. I wish I'd gone to them sooner. Reviewed on: 11th June 2025

very accommodating and helpful in answering questio...

very accommodating and helpful in answering questions and getting my finances sorted quickly Reviewed on: 11th June 2025

Step change has helped me

Step change has helped me with my financial situation fantastical. Professional, non judging and fair. Reviewed on: 11th June 2025

Help with Debts

Help me with my debts and gave me piece of mind Reviewed on: 11th June 2025

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