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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Respectfully helpful.

Non invasive once your set up and they were very good helping me to regulate my expenditure. They have been very respectful of my situation. Reviewed on: 6th June 2025

Top quality service! Saved me in many ways

I have been on a Debt Management Plan for a few years to clear some substantial debts incurred at a hard time in my life. Stepchange has honestly been a lifesaver for me. They have been helpful, understanding and always made payments to my creditors on time. They have been extremely understanding on certain occasions when I have not been able to make a full payment towards my plan. They always try to help me to work things out and have made my situation so much less stressful. Contacting Stepchange was one of the best decisions I've ever made. Reviewed on: 6th June 2025

Very helpful and not pushy...

Very helpful and not pushy, listened to our circumstances and offered us the best solution for our situation . Reviewed on: 6th June 2025

Good service to use.

Good service to use. I have been with Stepchange in the past and they have look after me well. I had the confidence in them this time around and have since been pleased with all that they have done. .. Reviewed on: 6th June 2025

Great service

I found stepchange excellent in dealing with my extremely stressful situation 5 star service Reviewed on: 6th June 2025

A brilliant service

Has literally saved my life. I felt trapped under the weight of some poor life choices when I was at my most vulnerable and was able to get my life back on track. Friendly staff and a realistic finance plan which I follow to this day Reviewed on: 6th June 2025

Great people great stepchange have transformed my si...

Great people great stepchange have transformed my situation took away all the stress and anxiety couldn’t be happier Reviewed on: 6th June 2025

StepChange literally saved my life!

StepChange literally saved my life!!! I had nowhere else to go and no-one to turn to and felt very isolated, alone and literally terrified that I would lose everything. I had got to the point where I couldn't see a way out of the debt that my ex-husband had left me in, the bills were racking up and when Covid hit, that was the breaking point for me. I hadn't told anyone about the financial mess I had been left in and was working three jobs to try to make the payments to clear it but because of Covid, two of my three jobs ended. I realised then that I could not do this alone so swallowed my pride and reached out to Step Change. They were so helpful and sympathetic, guiding me through the options that were available to me and I didn't feel judged or stupid. The day after I felt such a relief that I had a plan in place, I wasn't having to juggle payments to different companies and I felt in control. I could not have done this without the help and support of the team at Step Change. Please, just contact them and they CAN help you! Reviewed on: 6th June 2025

Supportive, helpful and kind customer service agents...

Supportive, helpful and kind customer service agents who assess and deal with the issue/work that needed to be done. Reviewed on: 6th June 2025

Excellent magic always willing to help

Excellent always willing to help Reviewed on: 6th June 2025

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