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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Polite honest considerate, such a relief.

Polite honest considerate, such a relief. Great help. Stress so much lower. Thanks Reviewed on: 23rd May 2025

Staff where very helpful and sympathetic

Staff where very helpful and sympathetic Reviewed on: 23rd May 2025

Step Change - thorough, efficient and professional.

Step Change took time to really understand my situation which was getting a bit desperate. They were thorough ilwith my budget assessment and development. We arrived at a good outcome, which I was/a very pleased with. The plan is scheduled for review in 12 months. Reviewed on: 23rd May 2025

Been amazing help to me.

Been amazing help to me. Cannot fault the helpful serbice Reviewed on: 23rd May 2025

from suicidal thoughts to relief all the way through...

from suicidal thoughts to relief all the way through to present day Reviewed on: 23rd May 2025

Always talked me through everything and explained cl...

Always talked me through everything and explained clearly and overall nice people to deal with Reviewed on: 23rd May 2025

Thank you very much for Big Help Because I have prob...

Thank you very much for Big Help Because I have problem mobility and I lost is not normal live. Reviewed on: 23rd May 2025

StepChange stopped me from drowning in debt

I was drowning in debt and couldn’t see a way out of it other than going down the bankruptcy route. After speaking to StepChange I was made aware of another path that still allows reduced payments to the lenders and keeps the pressure off. All going very well so far. Reviewed on: 23rd May 2025

Stress less

I was with another company who took a fee. Step change don’t take a fee. They don’t bother you with emails or phone calls as long as you continue with the payments. I felt relief and no stress when I went to StepChange for debt advice Reviewed on: 23rd May 2025

Amazing help.

I felt I was drowning in debt and couldn't see it ever ending, only getting worse. Someone recommended StepChange and it was the best decision I ever made. The entire process was simple and easy and now, after just 30 months I am totally debt free. I cannot thank them enough, they have given me a life again. Reviewed on: 23rd May 2025

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