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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Step change debt management

Very helpful and considerate great customer service explained everything in detail would definitely recommend.. Reviewed on: 23rd May 2025

So helpful put you at ease, professional and caring

So helpful put you at ease, professional and caring Reviewed on: 23rd May 2025

Can’t fault the organisation or their representatives.

Can’t fault the organisation or their representatives. I don’t have to you can’t be better than they are Reviewed on: 23rd May 2025

Stepchange heroes

I was drowning in debt no matter how much I tried to climb out of it. I was depressed and didn't see a way out until I contacted Stepchange. I can definitely say they saved my life. I was overwhelmed at first trying to sort all my finances out, but they made it so easy and helped me through every process. I did a DMP and am 4 months away from being debt free. They also have useful information and help so you don't get your into this financial position again. Would I recommend Stepchange? 100% yes. I really can't thank them enough. Reviewed on: 23rd May 2025

Life savers

Broke it all down I to manageable steps and liaised with third parties. Reduced length of repayments through negotiation. Reviewed on: 23rd May 2025

Fear and anxiety leave when Step change become invol...

Fear and anxiety leave when Step change become involved. They have helped beyond measure. I believed my circumstances would recover but they didn't. Think long and hard when deciding what to do. Reviewed on: 23rd May 2025

Fantastic service

Advisors are excellent and their processes Reviewed on: 23rd May 2025

Stepchange have changed my life!

Stepchange have changed my life! I'm so pleased that I got in touch with them when I did. Such an easy process and friendly staff. Reviewed on: 23rd May 2025

I was very overwhelmed with my situation the stepc...

I was very overwhelmed with my situation the stepchange helped me to get over my situation Reviewed on: 23rd May 2025

Sorted out my concerns promptly and politely.

Sorted out my concerns promptly and politely. Always good and non judgemental. Reviewed on: 23rd May 2025

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