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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Step change

Good advice and help to see a way out of debt problems Reviewed on: 23rd May 2025

Was very helpfull very happy now

Was very helpfull very happy now Reviewed on: 23rd May 2025

So easy to use, I am feeling so much better since us...

So easy to use, I am feeling so much better since using this Reviewed on: 23rd May 2025

From the begining it was fair and very helpful

From the begining it was fair and very helpful Reviewed on: 23rd May 2025

A great service for anyone needing help or advice

When I began with step change my debt seemed insurmountable and I was completely overwhelmed. I have now only 2 more payments and I will be debt free! Everyone was kind and helpful with no judgement at all. Reviewed on: 23rd May 2025

They really helped in a dark time

They really helped in a dark time Reviewed on: 23rd May 2025

Very user friendly.

Very user friendly. Swift responses to enquiries. Reviewed on: 23rd May 2025

Brilliant service.

Brilliant service. Deal with creditors for you. Very easy and hassle free. Have paid down most of my debts at this point without having to go bankrupt or pay unaffordable amount monthly. Reviewed on: 23rd May 2025

Excellent service from stepchange when i needed them...

Excellent service from stepchange when i needed them,they put my worries to rest and I was finally able breath again,sorted everything out for me and still continue, I would highly recommend them. Reviewed on: 23rd May 2025

StepChange did the negotiating.

StepChange did the negotiating. The clout and respect meant there was no question that my solution would be accepted. I found that my creditors were far more respectful once they knew I had stepchange in the picture Reviewed on: 23rd May 2025

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