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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16290 reviews)

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4.95

Based on 16,290 reviews, last reviewed 7th May 2026

75750% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Becoming Debt-free Stepchange was the best decision I made regarding qualified debt management advice. I've been using their services (DMP) for a couple of years, and my... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Always found you very helpful. Always found you very helpful. Always willing to give me the best advice and never had to deal directly with my creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16290)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Set up a payment plan on what I could afford and now...

Set up a payment plan on what I could afford and now nearly debt free . Reviewed on: 1st May 2024

Peace of mind

Peace of mind, ease of use and not being made to feel bad for getting in the situation Reviewed on: 1st May 2024

Step change I will never forget how you helped me.

Step change were the best thing to ever happen to me,in my darkest hours of feeling like there's no way out, you showed me the way., From my first call I felt like a weight had been lifted, hope for a future being dept free.if you stick with their advice and follow for as long as it takes you will come out the other side.Fifteen years I remember starting thinking I would never get to the end.I have and you can to, trust step change and start your journey to a dept free future today. Reviewed on: 1st May 2024

A way out

When I discovered StepChange could help after I was going through a bad time and ran up thousands of pounds online gambling they helped me so much sort myself out . People I spoke to were brilliant, sympathetic and none judgmental . I was in a bad way at that time and almost at a point where I thought I have only one way out . Let’s say StepChange saved not only my life but my marriage and my family . I’m managing so much more and my mental health has improved due to the people at StepChange. Reviewed on: 1st May 2024

When I started to use Stepchange for my debt managem...

When I started to use Stepchange for my debt management plan it was like a large brick had been lifted of my back. Gone was the frustration of trying to manage my debts myself. A huge relief, and I started to live again. Reviewed on: 1st May 2024

They helped me deal with creditors that were refusin...

They helped me deal with creditors that were refusing to help. I Went from stressing about money all of the time and now I can afford to pay everyone an affordable amount and still live. Reviewed on: 1st May 2024

I felt that I could breathe for the first time in ages

They were very supportive and amazing in terms of explaining the next steps. I felt I could be open and honest and not ashamed. Reviewed on: 1st May 2024

Brilliant .

Every contact has been reassuring and supportive. A brilliant team Reviewed on: 1st May 2024

Don’t know who to call!!! , call StepChange

I don’t know where to start, StepChange helped my son , so it was thanks to him that I contacted StepChange.I can’t thank you and your support team enough. over a period of a few days your team talked me through everything and every step I would need moving forward, at last I had faith and I could sleep at night. So if you’re having a tough time with your finances and your circumstances have taken a turn for the worst, give StepChange a call . Reviewed on: 1st May 2024

Life savers

I was made redundant unexpectedly a month before start of Covid and had no hope of getting a job due to lockdown. The debts were suffocating me and I started suffering with depression with suicidal thoughts. Due to the stress my daughter was diagnosed with eating disorder as well and the prognosis looked very bleak. Once I contacted step change things started looking up. The customer service is ne t to non! Everyone has been very understanding and reassuring. I really don’t know what I would have done if step change wasn’t there for us. Reviewed on: 1st May 2024

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