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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16353 reviews)

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4.95

Based on 16,353 reviews, last reviewed 7th May 2026

78750% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Let Step Change put your mind at rest I was so scared in the days running up to me contacting Step Change. But as soon as I contacted them, everything got so much better. They were so help... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16353)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Can talk to a contact easily.

Can talk to a contact easily. Everything is accessible online, Reviewed on: 1st May 2024

was veryworried,but Stepchange made it so easy.

was veryworried,but Stepchange made it so easy. Advice was spot on,and the whole process was very rewarding Reviewed on: 1st May 2024

They consolidate and manage my debts.

They consolidate and manage my debts. They helped me to get my life back. As I was depressed with no solution. Other companies still wanted to exploit my vulnerability. Reviewed on: 1st May 2024

Stepchange have been amazing

Stepchange have been amazing from my first contact with them and ever since. I thought that i had nowhere to turn and that nobody could help, but because of Stepchange I am now nearly debt free and they have helped to take away all those problems, worries etc, etc, that I thought would never end. I am so glad that i contacted them. Reviewed on: 1st May 2024

I got myself into a mess and didn’t know where to turn.

I got myself into a mess and didn’t know where to turn. I got advised to speak to stepchange and the lady I spoke to was so nice very kind and helped me with a debt management plan. I didn’t know what it was as I’ve never had to do anything like this before and I felt very embarrassed. She made me feel at ease and made me feel like there is a light at the end of the tunnel. I don’t know where I would be now without stepchange. Forever grateful. Thank you. Reviewed on: 1st May 2024

Non judgemental

The service was free. I’m able to pay back every Penny and have no interest charges. My debt is manageable again. Everything was explained really clearly from the beginning including the consequences or advantages of each option for future debt management. I didn’t feel like I was being judged and the staff are really friendly. Reviewed on: 1st May 2024

Gone through financially difficult times and Stepcha...

Gone through financially difficult times and Stepchange helped me to arrange a temporary solution.Stress relief for the Time being. Reviewed on: 1st May 2024

Amazing debt charity.

Amazing debt charity. Couldn’t thank them enough for all of the help and support I have got Reviewed on: 1st May 2024

Stepchange was really good and help me to get back o...

Stepchange was really good and help me to get back on track. Reviewed on: 1st May 2024

StepChange helped me when I didn't think anyone could.

StepChange helped me when I didn't think anyone could. They didn't make me feel bad or judged in any way, instead they just helped me to sort things out. I can't thank them enough for everything they have done for me. Reviewed on: 1st May 2024

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