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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Customer Experience

The team were very helpful when I needed support Reviewed on: 23rd May 2025

Life changing support

Stepchange offers truly life changing support. I am very satisfied with stepchange. Reviewed on: 23rd May 2025

Felt i was drowning in debt , but after contacting s...

Felt i was drowning in debt , but after contacting step change i can now finally sleep at night and they made the whole process easy and we're very understanding and helpful in setting up a manageable plan to help me see light at the tunnel. Reviewed on: 23rd May 2025

I was so stressed before I dealt with my debts and h...

I was so stressed before I dealt with my debts and had no idea how to handle it. Stepchange helped me set up a DMP and ever since then I have been stress free and do not think about my debt. I’ve nearly paid it off and I’m so happy! Reviewed on: 23rd May 2025

I have been mostly very happy with the service I hav...

I have been mostly very happy with the service I have had. They certainly helped me get out of a great big hole I had dug for myself.! They have also been very discreet which has been invaluable as no one else has been aware of my problem. The only thing that I have been a bit concerned about is the fact that I have had notifications from a couple of companies that have informed me that I still owe them money. I have explained that Step Change had dealt with all of that and that my file has been closed by them but they are still sending me letters so I will be offering to pay them off a bit at a time. Reviewed on: 23rd May 2025

My Saviours

I was completely overwhelmed anxious and worried regarding my debts Stepchange were very patient and non judgmental I will never be able to thank them enough for guiding me through a horrid time Reviewed on: 23rd May 2025

Very helpful solving my dept and that my balance is...

Very helpful solving my dept and that my balance is slowly paid off. Reviewed on: 23rd May 2025

I needed to handle the debt.

I needed to handle the debt. The process has been seamless, both when I was long term unemployed with no hope of paying off the debt and now working and reducing the debt. The assessment was a fair and reasonable process. Reviewed on: 23rd May 2025

Stepchange are amazing

I have been with stepchange for 6 years and they helped me at my most vulnerable time, treated me with dignity and respect and helped me get back on track. I have recommended them to many people and will continue to do so. Whenever I have any queries they always assist me very quickly and give me the same 5* service they have for the last 6 years! Reviewed on: 23rd May 2025

Never thought that such help is possible

Never thought that such help is actually available but it is real ! Recommend to everyone who is struggling to keep up with daily life and can’t find a way out Reviewed on: 23rd May 2025

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