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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Can talk to a contact easily.

Can talk to a contact easily. Everything is accessible online, Reviewed on: 1st May 2024

was veryworried,but Stepchange made it so easy.

was veryworried,but Stepchange made it so easy. Advice was spot on,and the whole process was very rewarding Reviewed on: 1st May 2024

They consolidate and manage my debts.

They consolidate and manage my debts. They helped me to get my life back. As I was depressed with no solution. Other companies still wanted to exploit my vulnerability. Reviewed on: 1st May 2024

Stepchange have been amazing

Stepchange have been amazing from my first contact with them and ever since. I thought that i had nowhere to turn and that nobody could help, but because of Stepchange I am now nearly debt free and they have helped to take away all those problems, worries etc, etc, that I thought would never end. I am so glad that i contacted them. Reviewed on: 1st May 2024

I got myself into a mess and didn’t know where to turn.

I got myself into a mess and didn’t know where to turn. I got advised to speak to stepchange and the lady I spoke to was so nice very kind and helped me with a debt management plan. I didn’t know what it was as I’ve never had to do anything like this before and I felt very embarrassed. She made me feel at ease and made me feel like there is a light at the end of the tunnel. I don’t know where I would be now without stepchange. Forever grateful. Thank you. Reviewed on: 1st May 2024

Non judgemental

The service was free. I’m able to pay back every Penny and have no interest charges. My debt is manageable again. Everything was explained really clearly from the beginning including the consequences or advantages of each option for future debt management. I didn’t feel like I was being judged and the staff are really friendly. Reviewed on: 1st May 2024

Gone through financially difficult times and Stepcha...

Gone through financially difficult times and Stepchange helped me to arrange a temporary solution.Stress relief for the Time being. Reviewed on: 1st May 2024

Amazing debt charity.

Amazing debt charity. Couldn’t thank them enough for all of the help and support I have got Reviewed on: 1st May 2024

Stepchange was really good and help me to get back o...

Stepchange was really good and help me to get back on track. Reviewed on: 1st May 2024

StepChange helped me when I didn't think anyone could.

StepChange helped me when I didn't think anyone could. They didn't make me feel bad or judged in any way, instead they just helped me to sort things out. I can't thank them enough for everything they have done for me. Reviewed on: 1st May 2024

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