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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,647 reviews, last reviewed 26th Jun 2026
188550% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026
A A's avatar
A A

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Fantastic

5
I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025
Brodie's avatar
Brodie

Regained Control and Peace of Mind Thanks to StepChange

5
Using StepChange was a real turning point for me. They helped me set up a debt management plan that reduced my monthly payments and, more importantly, gave me back a sense of control over my finances. Before contacting them, things felt like they were spiralling — but their support was calm, clear, and non-judgemental. I’m so grateful for the help they gave me when I needed it most. Reviewed on: 23rd May 2025
MattyB 's avatar
MattyB

I am currently paying a debt through Step change.

5
I am currently paying a debt through Step change. I am a very anxious person and always get myself in a state before ringing anyone, but stepchange staff are fantastic and put you at ease. Reviewed on: 23rd May 2025
lesley's avatar
lesley

Very helpful and sympathetic and friendly

5
Very helpful and sympathetic and friendly Reviewed on: 23rd May 2025
Stuart D's avatar
Stuart D

I was so upset and stressed over debt but stepchange...

5
I was so upset and stressed over debt but stepchange helped so much. I have been with step change for 2 years and predicted to finish in 2 years. They make it very easy, customer service have been fantastic but I’ve only had to call up once. Stress has been lifted and direct debit comes out monthly on time which helps. Reviewed on: 23rd May 2025
Gabi 's avatar
Gabi

Always had amazing service from Stepchange.

5
Always had amazing service from Stepchange. So helpful, patient and kind. Reviewed on: 23rd May 2025
Lea S's avatar
Lea S

Quick, efficient and totally free

5
Support I receive was quick, efficient, totally free and confidential. I feel that advise was impartial and gave me options. Financially I’m in much better place and now recommend Stepchange for anyone struggling with debt. Reviewed on: 23rd May 2025
Alina's avatar
Alina

Always non judgmental people , great advice

5
Always non judgmental people , great advice Reviewed on: 23rd May 2025
narcisatuluc@yahoo.com's avatar
[email protected]

They have really helped me - the service is also so...

5
They have really helped me - the service is also so kind, friendly and un judgmental Reviewed on: 23rd May 2025
Lorna F's avatar
Lorna F

Fantastic

5
I was in debt and struggling both financially and mentally. After contacting StepChange, they talked through everything and came up with the best option for me. They contacted my creditors on my behalf and successfully negotiated manageable monthly payments on my behalf. I pay StepChange one monthly payment and they pay my creditors. This has also stopped the never ending letters and phone calls from creditors. I would recommend them to anyone struggling with debt. Reviewed on: 23rd May 2025
Paul's avatar
Paul

I was so worried and had no we’re to turn till I see...

5
I was so worried and had no we’re to turn till I seen your name in an advert. Reviewed on: 23rd May 2025
Robert Mckenna's avatar
Robert Mckenna

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