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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16552 reviews)

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4.95

Based on 16,552 reviews, last reviewed 9th May 2026

88350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They absolutely changed my life Before I was told about step change or CCCS as it was, I was absolutely terrified of letters, phone calls or even a knock on the door. My neighbour to... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16552)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

During Covid I got into financial difficulties

During Covid I got into financial difficulties, I contacted Stepchange and the advisor talked me through all of the available options and was very sympathetic. I can now see the light at the end of the tunnel and can sleep sound at night. I can’t thank them enough Reviewed on: 1st May 2024

An excellent organisation

Took away a huge amount of stress when I couldn't cope with life in general Reviewed on: 1st May 2024

StepChange are a life saver

StepChange have been excellent and very patient from the start. I was nervous about reaching out about my debts but as soon as I finished talking with them, I felt so much better and like there was a light at the end of the tunnel. I now feel I can breathe a little and some weight off of my shoulders. StepChange are wonderful and so helpful at every stage. Thank you. Reviewed on: 1st May 2024

Really helpful sorted debts into manageable amounts...

Really helpful sorted debts into manageable amounts dealing with creditors Reviewed on: 1st May 2024

When I found myself in what seemed like an impossibl...

When I found myself in what seemed like an impossible situation regarding my debt I spoke with the people at Stepchange : Debt Management and they showed me in straight forward honest discussions that there was a solution to my debt predicament . I joined Stepchange and have been making payments that I can afford and I have found the team at Stepchange are always there to advise and help me make correct decisions as to best way forward. Reviewed on: 1st May 2024

Before I spoke to them I felt I was trapped in a deb...

Before I spoke to them I felt I was trapped in a debt spiral following my divorce. StepChange helped me by talking to my creditors and arranging a payment plan at no cost. I now have a manageable debt payment that’s given me my life back. Reviewed on: 1st May 2024

You are not alone

I was worried at first about discussing my debts but they was non judgemental and made me feel I wasn't on my own. We went through all my options and we come up with a plan together what was right for me, they was very understanding and I felt so relieved afterwards Reviewed on: 1st May 2024

Brilliant Service

After falling into arrears due to losing my job in covid, Step Change helped me arrange an affordable plan to repay my creditors. They dealt with all my creditors and set up payment arrangement on my behalf, which took a massive amount of stress off off me. I've been on my debt management plan 2 years now and they still make all my payments on my behalf as well as sending me regular statements and review my financial situation annually. Absolutely brilliant service, which is free. Reviewed on: 1st May 2024

Fantastic company, thank god they exist, after a hea...

Fantastic company, thank god they exist, after a heart attack and having heart failure twice plus suffering from chronic pain, I would have been dead without their help, I was so far down I stopped taking my medication, I couldn’t see a way out of my problems, I used to be a sub postmaster along with my wife, when I was struck down with chronic pain we sold the Post Office luckily at the time when the new computer system was installed, when we left the audit team came and did a full inspection and audit of our office, we were one of the lucky ones we were NINE PENCE over ,which for a town office turning over 2 Million a week was pretty damm good, I then worked for an agency for two weeks to pay our mortgage (our lovely home that we had to sell) then the system was updated I was£1000 short I had to pay this to the agency, since then the Post office will not help me because I was working for an agency, the so-called post office specialist agency refused to pay me back, the PO won’t pay the agency won’t pay , so what do I do sell my home buy a wheelchair when the pain got too much , so now I sit here struggling to pay my bills begging for benefits thing of taking the cowards way out, ….."……… Reviewed on: 1st May 2024

Reach out to stepchange

Unfortunately got into financial difficulties, spoke to stepchange who worked out my priority debts and dealt with my creditors on my behalf.my total debts where just over £35000, over the years my monthly repayments have changed due to my daily / monthly expenses going up, again stepchanged dealt with this with my creditors and had no problems, l have about 13 months left to pay Reviewed on: 1st May 2024

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