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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16562 reviews)

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4.95

Based on 16,562 reviews, last reviewed 9th May 2026

88800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service, they do all the hard work for you... Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16562)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Step change are the best

They have helped so much they are amazing and so understanding, highly recommend them Reviewed on: 1st May 2024

Keep me informed

After years of using debt management, I have been kept informed and yearly review, to see if you are coping well. Reviewed on: 1st May 2024

I really was at an all time low with the payments an...

I really was at an all time low with the payments and needed help. It's embarrassing to think you have hot yourself into thst situation. But there was no judgement just understanding & some amazing help & advice Reviewed on: 1st May 2024

Following the death of our son due to family problem...

Following the death of our son due to family problems we got into severe debt a few years ago .Whilst chatting on a forum we were advised to check "Step Change" to see how we could be helped. after talking our problems through. we andertook the advice given to us and a very large weight was removed from our worries. the debt reduced slowly without us being pressured by debt collectors The staff at step change are excellent and very understanding. Reviewed on: 1st May 2024

Gave me peace of mind.

Gave me peace of mind. Nice to know that someone is on your side. Reviewed on: 1st May 2024

They have sorted everything out like they said they...

They have sorted everything out like they said they would Reviewed on: 1st May 2024

Pulled out of the abyss

I was in a very horrible financial situation with escalating debts and interests with no solution in sight. I had a significant illness in the family with one my children and over extended myself to get to the solution to her medical problem. After understanding the prognosis, my wife also had to stop working to look after her which left us in a huge mess financially. I had nowhere else to go and no opportunity to even restructure the debts I had. I luckily found Stepchange online and they were a godsend. They have helped me budget, plan and control my debts and I am in a much better place mentally. I am grateful for all the support that was given to me and Stepchange save lives. They definitely saved mine. Reviewed on: 1st May 2024

Step change saved my life ...

Step change saved my life I had no where to turn absolutely amazing and I was not judged Reviewed on: 1st May 2024

Gave me my life back

I was in real debt and didn’t think I would ever get out of it. I was getting letters and phone calls threatening me with court. I was recommended to talk to Stepchange. They helped me sort my finances, work out how much I could afford and which would be the best way forward. They wrote to all my creditors with a plan and the chasing stopped almost immediately. This gave me breathing space and helped me take control of my depression. I am now only months away from being debt free and a life of financial control all thanks to Stepchange. Reviewed on: 1st May 2024

Working with stepchange has lifted so much pressure...

Working with stepchange has lifted so much pressure and I believe with their continued support I will be successful in clearing my debt and I really will be debt free in the future and will stay debt free Reviewed on: 1st May 2024

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