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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16462 reviews)

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4.95

Based on 16,462 reviews, last reviewed 8th May 2026

83900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

This was a very easy and comfortable start and has c... This was a very easy and comfortable start and has changed my life for the better. I'm so grateful for this service for what it has done for me and ma... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16462)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

I found myself in a lot of financial difficulty and...

I found myself in a lot of financial difficulty and this company gave me a light at the end of the tunnel and took a lot of stress off my mind Reviewed on: 1st May 2024

The overall experience with stepchange has been posi...

The overall experience with stepchange has been positive very helpful staff once you get though to them sometimes it can take a while to do so but once you are there they are very helpful Reviewed on: 1st May 2024

The only people I’d recommend with debt

I was terrified of my debt and when I turned to Stepchange I wasn’t sure what to expect. What I got was kind, constructive and positive support when - and how - I needed it most. Also, they aren’t like the cowboys who charge you for the service. As a charity they support you without adding to your debt. I can’t praise them enough. Reviewed on: 1st May 2024

I never thought I would be able to tackle my issues...

I never thought I would be able to tackle my issues with debt but with the help of step change I will be able to do it, what a relief brilliant work! Reviewed on: 1st May 2024

Life-savers. Don't delay in asking them for help.

I found out about stepchange when I was in a very difficult situation struggling with debts. From the very first call until this day (it's been quite a few years) they made me feel less worried and are always kind and helpful. They've taken charge so I don't need to deal with the stressful letters and calls anymore. I can focus on my poor health instead. They've been life-savers I cannot recommend them more strongly. Reviewed on: 1st May 2024

I can sleep at night now

I can sleep at night now They helped me out of a hole caused by my abusive ex and now I am not scared of anyone coming to the door now. Reviewed on: 1st May 2024

Very helpful and understanding and not judgemental,...

Very helpful and understanding and not judgemental, polite and courteous and made the process of applying for help easy and stress free Reviewed on: 1st May 2024

No judgement at all.

No judgement at all. The team are so supportive and understanding. You are put back in control of your finances. I’m not sure where I would be today without StepChange help. Reviewed on: 1st May 2024

I'm about half way through my debt management plan a...

I'm about half way through my debt management plan and am much better at managing my money now after having numerous credit card debts. It's very easy to make the plan and adjust it when needed. I am looking forward to being debt free! Reviewed on: 1st May 2024

They were there when I needed them most and still are.

They were there when I needed them most and still are. Reviewed on: 1st May 2024

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