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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16492 reviews)

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4.95

Based on 16,492 reviews, last reviewed 9th May 2026

85400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Simple solution of our debt problem Handled our debt problem rapidly simply and efficiently. Eventually stoped the harassment of persistent threatening mail and phone calls. Handled my w... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16492)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantastic support when it’s needed the most.

Fantastic support when it’s needed the most. All done in a non judgemental way. Reviewed on: 1st May 2024

Step change has been invaluable in our debt management

Step change helped evaluate all our debts and what action was best suited for us. The biggest step is making that phone call and admitting you’re in need of help. They guided us through our debt management plan and organised affordable payment plans. They keep in touch and can amend our plan if circumstances change which we have done. The relief of finally being in control of our debt as opposed to it controlling us is why I would highly recommend them. There is no shame in reaching out for help. Reviewed on: 1st May 2024

Stepchange take the stress out of managing your debts!

Great advice on how best to manage your debts. Quick, easy process., great communication, huge relief they negotiate affordable repayments for you. I can’t praise them highly enough. Reviewed on: 1st May 2024

Their help has been invaluable and has helped me so...

Their help has been invaluable and has helped me so much. I was so stressed until I bit the bullet and asked for help. I am looking forward to be debt free in 2 more years. Reviewed on: 1st May 2024

Wonderful support.

My husband and I are at retirement age and prior to this, serious illness meant that our debts got out of control. Through Citizens Advice we made contact with Stepchange and they helped us put a debt management plan together. That was a few years ago and although we still have issues to deal with moving forward, our creditors now leave us alone and Stepchange manage our DMP and deal with any issues. They are a godsend and without them I don’t think I could have carried on. I can now sleep at night and I know that they will help us deal with things in the future and be at our side. As a charity they do not charge any fees like some other companies that hard sell. All they need is honesty from you nothing else. All of our monthly payments go to the creditors. We couldn’t recommend them strongly enough. Reviewed on: 1st May 2024

Struggling to survive after leaving husband

After leaving my husband and having to start again from nothing with 2 children Step Change was a big help. Private rent was 5 times more than my mortgage was. I only had my wage to live on to support 2 children, and I didn't have enough to pay my loans, catalogue and credit cards that's I'd got to refurbish and convert the mortgaged house id left behind. Reviewed on: 1st May 2024

At a time of feeling like I wanted to bury my head,...

At a time of feeling like I wanted to bury my head, stepchange helped me take back control Reviewed on: 1st May 2024

A company you can rely on.

I've been with this company for years and they've really helped me with my huge debt big time. It helped me with all the dealings and financing my monthly payment affordable. Reviewed on: 1st May 2024

Friendly staff non judgmental and reassuring.

Friendly staff non judgmental and reassuring. Web site is easy to use and when my circumstances changed it was straight forward to redo my budget. Reviewed on: 1st May 2024

Excellent service they will help u with anything as...

Excellent service they will help u with anything as long as you are up front with them Reviewed on: 1st May 2024

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