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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16565 reviews)

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4.95

Based on 16,565 reviews, last reviewed 10th May 2026

88950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It’s a working progress We are still working towards the end goal but from the moment we set out our journey with step change, it’s has been smooth. The level of worry and st... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16565)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

I've been wuth step change a number of years now and...

I've been wuth step change a number of years now and I can say it was the vest option that I've ever taken financially. Reviewed on: 1st May 2024

Best thing I did going to Stepchange

My Mother died I got credit cards and took them to the limit to make me feel better,but I had £32,000 debt I heard about Stepchange and they were excellent now I'm on the right road thank you Stepchange. Reviewed on: 1st May 2024

A Change for the better

I was unsure about debt management and was more than a little embarrassed to be in a position where I needed help (I am 70). Step Change were easy to contact and it was straightforward to provide the information that was required. The people I spoke to were extremely helpful and not judgemental in the slightest which was a huge relief! Reviewed on: 1st May 2024

Felt embarrassed about speaking to a person about my...

Felt embarrassed about speaking to a person about my debt but I decided to look up stepchange online and complete the full application in online. They were brilliant from the start. I told them the debt I had. They gave me some breathing space so my creditors could give me time to sort out the finances and have managed the whole thing for me. Contacting my creditors and telling them what I can afford and any questions I managed to fjnd the answer on their website but if I needed to call , the one time I did need to to explain a bit of detail they were super. Literally saved my life Reviewed on: 1st May 2024

I am happy stepchange is helping me be debt free and...

I am happy stepchange is helping me be debt free and its good for statements etc Reviewed on: 1st May 2024

Stepchange helped me do the right thing

If I hadn’t spoken to Stepchange I would have been using a company who would have charged me over £7,000 to do similar tasks , thankfully Stepchange helped me for free Reviewed on: 1st May 2024

Saved my life

My experience has been very smooth and comfortable using step change. I have been reassured every step of the way and feel empowered by the support and prospect of clearing/managing my debt. Reviewed on: 1st May 2024

Thank You

Great service and very kind and compassionate. Reviewed on: 1st May 2024

An amazing service

So easy to use, totally stress free. Really couldn't recommend their service highly enough. Reviewed on: 1st May 2024

Exceptional StepChange team

The StepChange team are extremely knowledgeable and supportive to those who are following a debt management programme. I could not rate them high enough. The team do not judge you but instead work with you to form a budget to work to that helps you pay off your debt. StepChange give you budgetary advice that helps you stay out if debt. All the customer service advisers I have dealt with over 4 years have all been exceptional. If you are struggling with debts then you need to use this company. Best in class. The feeling of being debt free feels amazing. Reviewed on: 1st May 2024

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