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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16596 reviews)

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4.95

Based on 16,596 reviews, last reviewed 10th May 2026

90500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It’s been a journey, staff have been very supportive... It’s been a journey, staff have been very supportive and advise and support has been excellent. Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16596)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

From the first phone call they are there to help you...

From the first phone call they are there to help you out Reviewed on: 1st May 2024

Stepchange have been there for me.. Outstanding

Stepchange have been there for me & my wife for many years. They are very supportive, calming & knowledgeable. What seemed years ago an impossible challenge is almost finished. They don't judge & provide clarity year after year. Peace of mind is a understatement. Simply life savers Reviewed on: 1st May 2024

Helped take the worry out of life

Once I had gone to Step Change I felt as though I had had a weight removed from my shoulders and I could sleep again. They sorted everything. Reviewed on: 1st May 2024

There for us.

Got help and advice when it was badly needed. Helped no end in seeing beyond our problems Reviewed on: 1st May 2024

Very good and understand the issues

Very good and understand the issues Reviewed on: 1st May 2024

Amazing service and very supportive

I was so reluctant to accept I needed help with my debts but I decided to speak to StepChange and they were so understanding and supportive during the whole process of putting me on a debt management plan. Reviewed on: 1st May 2024

It is very difficult to see which way you turn.

It is very difficult to see which way you turn. Fortunately we found step change and they have helped us get on to a plan that suits is Reviewed on: 1st May 2024

Cannot recommend StepChange enough!

I was managing quite well until the pandemic and lockdown hit. Then suddenly we were locked down and could not earn the same money, but the bills kept coming and we relied heavily on credit to get us through it. After that, it was tough to mange but we were just about coping- until all of the interest rates, mortgages and utility bills shot through the roof; then it became very difficult, and i was paying everything but relying on credit again to get to next payday, it was a viscious circle. Breaking point came when i was in severe pain with a broken tooth, but couldnt afford to see a dentist despite working full time in a management position - I knew something had to change. I contacted StepChange for advice, and by the end of that week I'd filled in a budget sheet and they'd confirmed that a Debt Management Plan was a good solution for me, and that I'd be paying half of what just the minimum payments were at the time. This was put in place before I'd got into any arrears with my creditors, and they've managed the whole thing for me, it's been a real weight off! I have spoken to a few creditors since, and they really respect when you have a plan with StepChange, and are very accomodating. It's not an ideal situation to be in, but it definitely takes the pressure and worry off, and allows you to sleep at night while also paying off everything owed, which was really important to me. Id certainly recommend anyone struggling to speak with StepChange for advice, they can really help! Reviewed on: 1st May 2024

Life Changing

I was feeling extremely stressed, like I was drowning in my debt. StepChange has literally changed my life. The feelings of anxiety, stress and depression are no more. I can now see the light at the end of the tunnel and live each day without the worry hanging over my head. Reviewed on: 1st May 2024

A way out of debt

I didnt know where to turn as i had accrued 20000.00 pounds of debt. i wasnt very well paid and it had mounted up from just living costs i rarely went out didnt smoke i was so embarrassed but then i was told about Stepchange and plucked up tge courage to ring them . To my shame i even lied to them about how much debt i was in but i rang them back the next day and told them everything. They worked out a plan for me on what i could afford and the relief that there was a way out was immense. I have 4 more payments to make and i will finally be debt free. Over the years i have had to amend the plan you are reviewed every year so cost of living rises in food and utilitiy bills are accpunted for or even if you just find yourself struggling. I have always been treated with kindness and respect . Reviewed on: 1st May 2024

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