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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helped us sort out our debts sends regular updates a...

Helped us sort out our debts sends regular updates and helps duting anual reviews Reviewed on: 15th May 2024

Really helpful .

Really helpful . Such a relief to have stepchange help Reviewed on: 15th May 2024

They have made my life so much better and easier to...

They have made my life so much better and easier to manage my finances god send Reviewed on: 15th May 2024

Great experience

Easy to use and straightforward website.Everyone I contacted at StepChange was helpful, respectful , empathetic and polite. Reviewed on: 15th May 2024

Helpful.

Always have been really helpful whenever I have needed to contact them Reviewed on: 15th May 2024

Step Change have been very helpful!

Step Change have been really helpful, got all my debts in one managable monthly payment which really helped me a lot!! Reviewed on: 15th May 2024

Couldn’t ask for better

They are absolutely brilliant kind non judgemental experienced excellent advice and honest. If I hadn’t found them I don’t where I would be today.. Reviewed on: 15th May 2024

Very helpful information.

Very helpful information..& explaining how it works for me. Reviewed on: 15th May 2024

Excellent very helpful and reassuring

Excellent very helpful and reassuring Reviewed on: 15th May 2024

Extremely helpful, very patient and understanding.

Extremely helpful, very patient and understanding. I suffer from anxiety and they helped me by going through everything step by step, would highly recommend. Reviewed on: 15th May 2024

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