Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16626 reviews)

View other StepChange products

4.95

Based on 16,626 reviews, last reviewed 11th May 2026

91950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped negotiating reduced payment terms StepChange reduced the complicated process of dealing with four creditors ... Each creditor operated in different ways when agreeing reduced payment t... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16626)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

They have your back

Without being with stepchange I don’t think I’d have been able to get myself back on track.They made it possible for me to pay my creditors a reduced amount each month by speaking with them on my behalf. Like myself some people would find this difficult to do on their own, but stepchange have had my back and we are well into our arrangement and this time next year things should be back to how they should be.so please don’t be afraid to contact stepchange should you need a company to know what your going through and to help you along every step of the way to being solvent again. Reviewed on: 1st May 2024

They changed my life from spiraling out of control t...

They changed my life from spiraling out of control to finally being more in charge with my finances. Not one ounce of judgment at all, every agent I have spoken to is really nice and empathetic. I feel like a massive weight has been lifted from my shoulders Reviewed on: 1st May 2024

LIFE SAVERS

They have been a great help! With all the financual worries that I had I would not have been able to cope.They have literally saved my life. Reviewed on: 1st May 2024

Stepchange helped me get everything under control.

I reached out to Stepchange when my debt had spiralled thanks to the cost of living crisis. I didn't see a way out and was starting to really panic. After filling out all the information I needed to on their website I got to speak to an advisor over the phone to confirm the option I wanted to go with. The options that are available to you are well explained and the negative consequences of those options are also well explained. They are very informative, helpful and understanding and help you make the best choice based on what you have available to you. They helped me get my debt to a manageable monthly repayment and although I know I still have a long way to go, I know that with Stepchange's help I will be helped all the way. Reviewed on: 1st May 2024

in big frouble at the start,but stepchange turn this...

in big frouble at the start,but stepchange turn this around with thair exalant manament team Reviewed on: 1st May 2024

Friendly staff

Easy to talk to. No judgemental. Simple process. Helpful staff. Reviewed on: 1st May 2024

Wonderful Experience.

Wonderful Experience. Extremely helpful in everything Reviewed on: 1st May 2024

So helpful the relief that they were able to help me.

So helpful the relief that they were able to help me. Reviewed on: 1st May 2024

Don’t be afraid to reach out to stepChange and get y...

Don’t be afraid to reach out to stepChange and get your debts in control. They been great so far, I have 4 more payments (hopefully) left until I will be debt free and all thanks for StepChange. Reviewed on: 1st May 2024

Fantastic helpful people!

Fantastic helpful people! No judgement, just great help and advice. They take the weight off your shoulders and let you sleep easy knowing everything is under control. Thoroughly recommend. The best time to sort your debt out is yesterday but today is better than tomorrow. Sort it know and rest easy. Stepchange will help. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt advice
from National Debtline 4.90 from 7 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub