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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18598 reviews)

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4.92

Based on 18,598 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18598)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent.

Excellent. Helped me rearrange my finances Reviewed on: 15th May 2024

Excellent customer service and advice.

Excellent customer service and advice. Very helpful and professional service they provide. Understanding and supportive. Simple process to begin your debt recovery journey. Affordable and reliable company. Reviewed on: 15th May 2024

The advisers at StepChange were amazing, they gave e...

The advisers at StepChange were amazing, they gave excellent advice and were totally non judgmental. I felt reassured from my very first phone call to them. I would recommend them to anyone who is worried about debt. Reviewed on: 15th May 2024

Excellent Service

A vital and fantastic service. Really helpful, informative and well organised. Reviewed on: 15th May 2024

Debt management plan

I contacted Stepchange when my families financial circumstances changed due to ill health. We were recommended a Debt Management Plan so I could prioritise my mortgage, utilities and food etc whilst my creditors received a monthly payment. I have been in my DMP since 2016 and am due to finish in 2025. Stepchange have been excellent throughout, their customer service is impartial, thoughtful and very much appreciated. Reviewed on: 15th May 2024

Debt is bad

I had so many debts and Step Change was the only one who helped me to find a solution. I recommend to everyone who are in debts and are struggling with the money. Thank you StepChange! Reviewed on: 15th May 2024

The best thing I ever did.

From the moment I called SteChange I felt like a huge eight had been lifted from my shoulders. They are helpful, kind and in no way judgemental. I urge anyone in debt to pick up the phone and call. Reviewed on: 15th May 2024

StepChange have saved me!

StepChange have completely turned my life around. I couldn’t see a way out of the credit card debt I was in. Now I am on top of my payments and I can see the light at the end of the tunnel to finally clearing this debt. Without their assistance I just wouldn’t have known what to do. I went to lenders and my Bank for help, they dismissed me and made me feel embarrassed and like a fool. StepChange have supported me & helped me regain control of my finances. Reviewed on: 15th May 2024

Still good people out there .

Great experience and happy to support Reviewed on: 15th May 2024

Great service So helpful easy to set up very happy

So helpful easy to set up very happy Reviewed on: 15th May 2024

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