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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18600 reviews)

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4.92

Based on 18,600 reviews, last reviewed 10th Jun 2026

186400% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

An amount was set that i could afford my debts and t... An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peac... Read more Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18600)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They helped me to find a way of carrying on with my...

They helped me to find a way of carrying on with my life after getting into dept. It isn't easy but they help with advice. Thank you. Reviewed on: 15th May 2024

Life saving support

StepChange have been amazing support in helping me deal with my debts after my circumstances changed and I was unable to keep up with payments. Whilst setting up my debt management plan, the customer service team were amazing, very understanding, informative and offered great advice. They liaised with my creditors and reassured me when they started sending me notices. I like that I am in control of my payments and my plan through their website. Reviewed on: 15th May 2024

Life changing.

Life changing. Life saving. I am now able to manage my money without being chased for money I don’t have. The service is second to non Reviewed on: 15th May 2024

A very positive experience

It's been very positive throughout, they are helpful and have reduced my stress loads Reviewed on: 15th May 2024

Best dept management available

Very easy to use website and simple clear instructions of the process. Extremely helpful advice and takes a lot of stress out of the whole procedure. That it is a free service is astounding as so many companies charge for debt management plans and actions. Selfless, helpful and effective debt management. The only truly stress free way to deal with debt. Reviewed on: 15th May 2024

StepChange were absolutely fantastic when I was face...

StepChange were absolutely fantastic when I was faced with sorting out my husband's credit card/bank debt problem which had built up unknowingly during the onset and development of dementia. I was in despair when I discovered it and just didn't know what to do. They were sympathetic and were very patient and understanding during a 2 1/2 hour telephone conversation. Kept telling me not to worry and we could sort it out, they were truly wonderful. The debt management plan has now been in place for 4 1/2 years and has been faultless in its execution. In 18 months the debt should finally be paid off. The debt is being paid off at a rate which is affordable to us making allowance for all other household bills, payments and contingency plans. I am extremely grateful to StepChange and have no hesitation in recommending them in the highest possible way. Reviewed on: 15th May 2024

The only way to go!

Very helpful and understanding. Simple to get help, it's the only way to get sorted out. Reviewed on: 15th May 2024

Always helpful and understanding.

Always helpful and understanding. I have been able to manage my debts easily and I am no longer stressed or worried all the time. Reviewed on: 15th May 2024

Very help and friendly staff.

Very help and friendly staff. I was in alot of debt and they reassure me, and helped me though the process. Reviewed on: 15th May 2024

Great help

Great help given to chose my options and always just the end of the phone Reviewed on: 15th May 2024

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