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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16556 reviews)

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4.95

Based on 16,556 reviews, last reviewed 9th May 2026

88500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange provide peace of mind and takes away the... Stepchange provide peace of mind and takes away the anxiety of having to worry about my debt. Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16556)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very helpful and kind people made me feel at ease

Very helpful and kind people made me feel at ease Reviewed on: 1st May 2024

Was made to feel not alone.

Was made to feel not alone. Are always very helpful and friendly when you call Reviewed on: 1st May 2024

Very customer friendly, Service provided excellent,...

Very customer friendly, Service provided excellent, Great customer relations, Grate staffs always ready to help/ offer good advice. I can go on all day long not in of space. Reviewed on: 1st May 2024

Efficient

My process with together was very friendly and efficient. Reviewed on: 1st May 2024

Very good advice and just when you require any

Very good advice and just when you require any Reviewed on: 1st May 2024

Stepchange have helped me tremendously over the last...

Stepchange have helped me tremendously over the last 2 years. Peace of mind and helping me get focused on life again. I can't thank Stepchange enough for helping me through a difficult period. Reviewed on: 1st May 2024

Debt management

Got me back on my feet at a time I felt vulnerable Reviewed on: 1st May 2024

With the help from Stepchange I managed to pay all m...

With the help from Stepchange I managed to pay all my debts up.it did take a few years but at least I could sleep at night knowing there was a end in side Reviewed on: 1st May 2024

They have been extremely helpful

They have been extremely helpful Reviewed on: 1st May 2024

10 year struggle.

It's taken around 10 years to clear but now there are only 3 full payments and a part one. I am proud to say with your support I will pay the whole debt off. Reviewed on: 1st May 2024

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