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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16701 reviews)

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4.95

Based on 16,701 reviews, last reviewed 12th May 2026

95550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very professional and easy to liaise with to resolve... Very professional and easy to liaise with to resolve my financial situation. They took care of it , contacting the companies etc Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16701)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Very helpful and non judgemental staff

Very helpful and non judgemental staff Reviewed on: 1st May 2024

How step change helped me

I was managing to pay my 5 credit cards, with over 40k debt but the balance was not really changing due to the high interest rates. Debt change helped me get a Dmp and 4 years later the money is all paid off interest free. It would have taken me over 50 years to settle the debt just paying the minimal payments and without step change. I'd highly recommend asking for their help. Reviewed on: 1st May 2024

Step change changed my life

Befor step change I was constantly getting debt letters and just pit them in a draw to forget as all debt companies were not listening to me and they all wanted more than I could afford to pay. Reviewed on: 1st May 2024

They gave me help with my debts & enabled me to find...

They gave me help with my debts & enabled me to find help. An excellent help ill be forever be grateful for Reviewed on: 1st May 2024

They have always been so supportive and understanding

They have always been so supportive and understanding Reviewed on: 1st May 2024

It will be the best decision you will ever make today!

I went from being way over my head and stressing on a daily basis to being more in control of the debt I owe. Step change done all the hard work and gave me one easy to manage payment plan. They keep me informed every month as to how I'm doing and how much I have left to pay. I make sure my statements from my creditors matches what is on my payment plan and watch every month as it goes down. I struggled one month as my partner was unwell and I wasn't able to make a full payment. I phoned them and they asked what I could afford and they made the ammended without any hassle. As I got a salary increase I was able to increase my payments by £50 a month. It's not alot but it shortened the timeline for me become debt free. I'm 2 years in and now have been told I'll be debt free in 4 years. The first time I was able to see the light at the end of the hole I dug myself into. I am forever grateful to the team at StepChange as it gave me my life back. I no longer stress about how I can make payments to everyone. That first night after they told me everything was fine and set up was the best sleep I have had in the 7 years it took me to deal with it all. I have my life back. Reviewed on: 1st May 2024

Step change went above and beyond to help me sort m...

Step change went above and beyond to help me sort my debts. They contacted all my debters and came to an agreement on my behalf and kept ongoing review s until my debs were cleared Reviewed on: 1st May 2024

Helpful Advice

Ten years ago I was struggling with loans and credit card debts I turned to StepChange who were wonderful helping me with a repayment plan I could afford .In a few months I will be debt free ...I am so grateful to StepChange Reviewed on: 1st May 2024

I was going under with mounting debts.

I was going under with mounting debts. As a retiree I had no way of increasing my income and my savings had all been used up. I was in despair and was being threatened by creditors with legal action. I'm so glad I found StepChange Reviewed on: 1st May 2024

Step really helped me put all my debts into one mont...

Step really helped me put all my debts into one monthly affordable payment. Taken a lot of stress and worry off my mind. I can't recommend people to use there services enough. There always there to help anyone. Reviewed on: 1st May 2024

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