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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

StepChange remove the worry and trauma of debt.

StepChange remove the worry and trauma of debt. They are non judgmental yet honest to what they can do for you. You can review and amend things either online or via a telephone call speaking to professional yet sympathetic voice at anytime. Reviewed on: 14th May 2024

Will definately recommend

Very important and helpful people , they have made my life turn round for the best , before their help I could not sleep , very stressed now nearly debt free Reviewed on: 14th May 2024

Been very helpful and have been helping me since 2010.

Been extremely helpful and have been helping me since 2010. I don't know what state my finances would be, without their help, and I now live easily within my needs. Reviewed on: 14th May 2024

StepChange...a way out of debt!!!

StepChange advisors are very helpful and understanding. The support has been reassuring. I was given options on how to manage my debts and go forward with my life when I was in a lot of debt and couldn't see my way out. Reviewed on: 14th May 2024

I was in debt and Step Change helped me to get organ...

I was in debt and Step Change helped me to get organised and repay with the minimum of fuss and they were very empathetic. Reviewed on: 14th May 2024

Step Change- 100% recommendation.

I was recommended by one of my creditors to contact step change when I began to struggle with paying my monthly bills. They were so helpful, professional and friendly. They took the burden and worry of contacting all my creditors off my shoulders and have supported my throughout. I'm now paying off all my creditors and managing my monthly finances all thanks to step change. Without step change, I don't know what I would have done, anyone who is experiencing financial hardship should contact them, they won't regret it. Reviewed on: 14th May 2024

Life savers

StepChange have really simply saved me in so many ways. I had no idea there were services like this available, I thought my only option was going to be something like bankruptcy. The process of starting up my debt management plan was flawless, fast and most importantly easy and stress free. Any time I have a question the response is clear and quick. I’m so grateful to have discovered StepChange! Reviewed on: 14th May 2024

Stepchange turned my life around

Stepchange helped me to turn my problem with debt around when no one else seemed to have time or wanted to listen. My debt was quite large from credit cards and they approached each debtor on my behalf and sorted out a payment schedule that i could manage. When I lost my job they agreed to put payments on hold for a while to give me breathing space and I started it up again after 2 months. I have had my plan with StepChange for over 4 years now and I am reaching the end of paying back my debt. I can't thank them enough for helping me out in what was an overwhelming situation. I would recommend that anyone struggling with debts talk to Stepchange. They are non judgemental, knowledgeable and approachable and carry a lot ot influence with the big financial companies and lenders to handle your issues on your behalf. Reviewed on: 14th May 2024

Felt heard and supported.

Felt heard and supported. Kind advisors and gave great advise and aupport Reviewed on: 14th May 2024

Step changed our lives

We were in a bad place worrying every week and step change helped us sort all our card problems out and stop the mad interest added monthly to help us get the debt down and pay our debt off slowly but surely still allowing us to live as a family Reviewed on: 13th May 2024

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