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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18622 reviews)

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4.92

Based on 18,622 reviews, last reviewed 12th Jun 2026

187450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange change everything for me. StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can ca... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18622)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and necessary service.

They have been excellent more me, I couldn't have done it without them. Reviewed on: 8th May 2024

excellent for sorting out your debt

excellent for sorting out your debt and getting you back on track. they just make you manage your money and speak to your creditors to pay off your debt. you still have to pay off what you owe obviously but they sort out a budget for you. it took me a while but i paid off every penny i owed and i paid no interest Reviewed on: 8th May 2024

StepChange has helped get confidence back.

StepChange has been invaluable in helping me get my personal finance back in order. It has taken the worry about next steps away and helped me to organise my affairs in to manageable repayments. StepChange has given me the confidence to deal with issues and debtors. Can't say thank you enough! Reviewed on: 8th May 2024

Debt plan

My husband and I were struggling with debt payments, the interest was through the roof. Step change helped us by contacting the lenders, getting interest frozen and setting up a manageable repayment plan Reviewed on: 8th May 2024

Stepchange helped relieve my worries

Stepchange helped relieve my stress and worry about finances after a messy divorce. It has allowed me to get back on my feet without the added pressure of paying debts. Reviewed on: 8th May 2024

Stepchange has changed my life, no more worrying, or...

Stepchange has changed my life, no more worrying, or telephone calls from creditors. They have given me peace of life helping me. Reviewed on: 8th May 2024

It is not too long before we clear our debts, withou...

It is not too long before we clear our debts, without the help of StepChange our future would have been very difficult. Reviewed on: 8th May 2024

6 Years with StepChange....Highly Reccommended

Still currently on a Debt Management Plan from StepChange,but will be finishing paying back debts in a couple months time..It's been a long 6 years but StepChange have helped manage the repayments. Reviewed on: 8th May 2024

Supportive, clear, non-judgemental.

Supportive, clear, non-judgemental. It took some of the stress out of a stressful situtaion. Reviewed on: 8th May 2024

Took the pressure off me I am no able to breathe a...

Took the pressure off me I am no able to breathe a little Reviewed on: 8th May 2024

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