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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

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4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They offer a great service which help stop us gettin...

They offer a great service which help stop us getting our finances spiralling out of control Reviewed on: 7th May 2024

StepChange has helped me change my life around

StepChange has helped me change my life around Reviewed on: 7th May 2024

Step change have helped me get through my Debt plan...

Step change have helped me get through my Debt plan a lot better than I thought possible thanks to their good quality customer service Reviewed on: 7th May 2024

Very helpful and friendly staff.

Very helpful and friendly staff. Excellent advice given and they listen to any concerns you may have before telling you your options. They're always ready to help Reviewed on: 7th May 2024

Step Change were outstanding

Step Change were of enormous help to me when I got into serious debt. They were so supportive and helped me with a debt management plan. Whenever I had to call them they were happy to discuss my problems and never rushed me through a call. I successfully paid off my debt all thanks to Step Change Reviewed on: 7th May 2024

Best debt management ever

They have been fantastic and always help me when I need them. They lower my anxiety at stressful times Reviewed on: 7th May 2024

Step change took away all the stress and fear

Step change took away all the stress and fear of having to deal with everyone that we owed money too Reviewed on: 7th May 2024

StepChange are absolute lifesavers.

StepChange are absolute lifesavers. After struggling with debt so much that it was starting to effect my health I took the decision to seek help from them. They were amazing from the start. They literally changed things for the better straight away. Life is so much better now and it is all thanks to them. I would highly recommend them. Reviewed on: 7th May 2024

Stepchange Service

Stepchange have been incredibly helpful to me at a very difficult time and continue to provide great advice Reviewed on: 7th May 2024

Stepchange is a wonderful organisation.

Stepchange is a wonderful organisation. They helped me deal with a significant level of debt by establishing a workable payment plan to my creditors. Their staff are without doubt the best people I have ever come across in their positive support and kindness. They always find a solution when things look overwhelming and without them at the end of a phone line I don't think I would be where I am now. Reviewed on: 7th May 2024

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