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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16736 reviews)

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4.95

Based on 16,736 reviews, last reviewed 13th May 2026

97150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a state of panic when I phoned for help. I was in a state of panic when I phoned for help. I didn't know what to expect or how things were going to go forward. When they answered and assisted... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16736)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Amazing service, helped turn my life around

Amazing service, helped turn my life around, I’m now 55 and completely debt free, all my wages are mine, no credit card, overdraft or loans to pay. They made the process simple and stress free. Monthly statements so I could see I was on track, had a 5 year plan which with there help was complete in 3 years. If your in debt phone them now, do not delay, I should have phoned them years ago. Reviewed on: 1st May 2024

Very straightforward, understanding and sympathetic.

Very straightforward, understanding and sympathetic. Reviewed on: 1st May 2024

Very helpful, always considerate.

Very helpful, always considerate. Reviewed on: 1st May 2024

Any problems are sorted out immediately without any...

Any problems are sorted out immediately without any fuss. Reviewed on: 1st May 2024

They helped me turn my life around and get on top of...

They helped me turn my life around and get on top of my finances and see light at the end of the tunnel and help me get debt free. Reviewed on: 1st May 2024

Such a weight off my mind. 100% go with stepchange.

I had been looking into using stepchange for months before I picked up the courage to use them. I truly believe that I wouldn't have starting paying off any of my debt if I didn't go with stepchange. I've been with them for 2 years nearly now. And I've paid off 4 of the things I owe. No way would I have been able to make such an impact without them. They help make debt less scary. They do all the sorting out after you pop in the information about your debt. Then review each year. I'm so amazingly happy I went with stepchange. Such a weight off of my mind. Thank you Stepchange. Reviewed on: 1st May 2024

Step change helped me out of a big hole if it wasn't...

Step change helped me out of a big hole if it wasn't for them lord knows were I'd be now. Reviewed on: 1st May 2024

So worried about my debt !!!!!

I was really, really worried about the debt i was in , im so pleased that i was reccomend to step change, the help they gave me was sooo helpful Reviewed on: 1st May 2024

No worries, no pressure

Simply took all the pressure and worry away. Reviewed on: 1st May 2024

Great knowledgeable empathetic employees

Great knowledgeable empathetic employees Reviewed on: 1st May 2024

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