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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Rescued from mountainous debts.

I was drowning in credit card debts but with Stepchange's help in removing the burden of interest charges and dealing with the creditors, I was able to clear my considerable commitments in the space of seven or eight years. Reviewed on: 5th May 2024

patient, compassionate, life changing help.

patient, compassionate, life changing help. Reviewed on: 5th May 2024

Was given such reassurance and support by my advisor.

Was given such reassurance and support by my advisor. Felt a weight had lifted Reviewed on: 5th May 2024

Had serious problems with debt ...

Had serious problems with debt starting in the Loman Brothers Banking crisis of 2008 era which ruined my business which lead to financial difficulties. Thank's to StepChange they looked at my situation and put me on a dept management plan which is helping to pay off my creditors which leaves me with enough to live on. Reviewed on: 5th May 2024

Due to rising cost of living and being in receipt of...

Due to rising cost of living and being in receipt of just a state pension, I was finding it more and more difficult to cope with my financial commitments. I was advised to speak to Step Change who may be able to assist with an affordable plan. Reviewed on: 5th May 2024

Anyone in Debt speak to Step Change

Before speaking to Step Change I couldn't see anyway of going forward. I had so much debt I really didn't know what would happen to me. After the first conversation with them I knew I had help, they have turned my life around. I can't thank them enough. Please call them if you have no where to turn. Reviewed on: 5th May 2024

For more than 10 years StepChange guided and support.ed

For more than 10 years StepChange guided and supported my family through difficult financial times. Reviewed on: 5th May 2024

StepChange changed my life.

StepChange changed my life. I wish I’d done it sooner Reviewed on: 5th May 2024

I was in a very very difficult position and stepchan...

I was in a very very difficult position and stepchange made everything seem possible again and helped me deal with my financial problem and have been fantastic dealing with creditors. Reviewed on: 5th May 2024

Understanding and friendly staff.

Understanding and friendly staff. Helped me go from feeling totally lost and without hope to seeing a light at the end of what appeared to be a never ending tunnel. Reviewed on: 5th May 2024

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