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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16647 reviews)

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4.95

Based on 16,647 reviews, last reviewed 11th May 2026

92900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Light after dark tunnel I was in huge debts but when I found stepchange big mountain lifted off my shoulders Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16647)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

A great weight of my mind since seeking their advice...

A great weight of my mind since seeking their advice have had to contact them twice since and again great support in adjusting my repayment plan. Reviewed on: 1st May 2024

Have been very helpful over the years thank you for...

Have been very helpful over the years thank you for all the help and understanding Reviewed on: 1st May 2024

Easy to set up Payments go out on time every month z...

Easy to set up Payments go out on time every month zero issues and can log into my account at any time to check balances Reviewed on: 1st May 2024

They have helped me a lot with all my debt...

They have helped me a lot with all my debt problems Reviewed on: 1st May 2024

Such a relief!

Does take some time to go through the application on line. However, it’s worth it! I now don’t dread the phone ringing or the mail. All my creditors have accept the payment plan. They don’t chase me. It’s such a relief and I’m not worrying about paying debt off as well as buying the necessities. Reviewed on: 1st May 2024

Step Change was a beacon of hope

Step Change was a beacon of hope in a time of my life when I didn't see a way out. Their Debt management plan has given me peace of mind! And finally I can see the light at the end of the tunnel. Reviewed on: 1st May 2024

Friendly, helpful staff with lots of empathy.

Friendly, helpful staff with lots of empathy. Reviewed on: 1st May 2024

From stress and worry to delight and gratitude

StepChange took me from being in a concerning and stressful financial situation to one that is well managed and stress-free. I couldn't have done it without them. Everyone I've spoken to at the charity has been helpful, courteous, patient and extremely knowledgeable. Reviewed on: 1st May 2024

I Recommend stepchange if you have money worries.

Step change took control of all my debts, and I pay what I can afford, very happy with the service I receive, I would definitely recommend if your worried about your money situation. Reviewed on: 1st May 2024

No more stress & anxiety

I was suffering with stress and anxiety worrying about how to settle the debts I had, I got in touch with stepchange who sorted out a debt mangment plan which was affordable and realistic Reviewed on: 1st May 2024

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