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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange have been amazing from the very beginning.

Stepchange have been amazing from the very beginning. They relieved so much stress when I contacted them. Every time I call all of the advisors are so professional and helpful. I cannot fault this company. I just wish I’d contacted them sooner! Reviewed on: 4th May 2024

After getting myself in debt StepChange guided to to...

After getting myself in debt StepChange guided to to budgeting and repaying to all my lenders. It felt like a weight had been lifted from me. I began to relax and sleep better. And felt good about doing something about my problem. Over time I am getting all my debt repaid. I still own some but working hard to be dept free soon Reviewed on: 4th May 2024

Premier Advice.

Always a pleasure dealing with Stepchange. Engaging their vast knowledge and wealth of advice and experience. Very well trained staff... Reviewed on: 4th May 2024

Excellent help & support at a difficult and sensitiv...

Excellent help & support at a difficult and sensitive time Reviewed on: 4th May 2024

An absolute lifesaver.

An absolute lifesaver. I'd struggled to manage four debts and they explained all of my options. They've set up everything, kept me updated throughout with no fees. I'll forever be grateful. Reviewed on: 4th May 2024

Helpful, understanding and sympathetic.

Helpful, understanding and sympathetic. Vey organised Reviewed on: 4th May 2024

HNonestly my exmperience s

Excellent work carried out by stepchange and i felt very confident speaking to you Reviewed on: 4th May 2024

In control at last

I went from feeling everything out of control to I can manage this and feel confident that my debts are getting paid and I have no one harassing me over money Excellent help and very understanding Reviewed on: 4th May 2024

Enjoying planning for a new future

I have beed to other debt support before and they charged a fee. My debt was not really going down and creditors were calling and demanding more. Step Change totally different experience, no fees, can always call professional friendly staff. I had £24,000 debt but I will be debt free by November 2024, can’t thank them enough. Reviewed on: 4th May 2024

I was not in a good place my debt was building I was...

I was not in a good place my debt was building I was advised to use step change to help me with my money worries…….i should have done its long time ago I’m all in order now and putting my health first as I’m not in good heal they did it step by step made it easy for me with my bad health so I felt less anxious ….anybody I say who needs financial help do it today and you will feel so much better the staff have all the time you need …do it don’t think about it ….thank you all staff at stepchange Reviewed on: 4th May 2024

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