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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16767 reviews)

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4.95

Based on 16,767 reviews, last reviewed 15th May 2026

98650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange deal with my creditors because I don't ha... Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16767)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Has taken the pressure off so now I can breath and d...

Has taken the pressure off so now I can breath and don’t get anxiety every time a letter comes through my letter box Reviewed on: 1st May 2024

Excellent company to deal with, have really helped m...

Excellent company to deal with, have really helped me e my finances and keep payments on track. Reviewed on: 1st May 2024

Friendly, patient and knowledgeable.

Friendly, patient and knowledgeable. Reviewed on: 1st May 2024

I came to Step Change with a large debt and was very...

I came to Step Change with a large debt and was very worried about paying it off. They have helped me over the past years to make an affordable plan that I’ve been able to keep to. I’ll finish paying my best off next year with all their help Reviewed on: 1st May 2024

Exceptional service with continuous advice on money...

Exceptional service with continuous advice on money management Reviewed on: 1st May 2024

Excellent, professional and human.

Stepchange have been so helpful and professional. They have structured my debt and spoke to creditors. This has been so important in turning round a seemingly impos6task and allowing me to live and look forward again. Reviewed on: 1st May 2024

Step change are incredibly helpful

Step change are incredibly helpful Reviewed on: 1st May 2024

Stepchange has helped practically with a debt manage...

Stepchange has helped practically with a debt management plan with minimum fuss and they have helped so much more mentally I couldn't see a way forward until I contacted them. Reviewed on: 1st May 2024

I understand your misery.

I understand how terrible it feels when you are in debt and the creditors are chasing you by phone, post,email, solicitors letter , summons for court . I would advise just pick up the phone and call Step Change. They will help you in a very polite, professional way. Reviewed on: 1st May 2024

Helpful from start to finish

Helpful from start to finish in arranging my DMP. They have really helped me get control of my finances Reviewed on: 1st May 2024

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