Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16770 reviews)

View other StepChange products

4.95

Based on 16,770 reviews, last reviewed 15th May 2026

98800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Super way to sort your problems . Super way to sort your problems . Surprisingly easy. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16770)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Straightforward process and the staff are fantastic

Straightforward process and the staff are fantastic Reviewed on: 1st May 2024

Such a helpful company.

After a series of unfortunate events, I found myself in over my head when it came to being in debt. I was recommended to contact Step Change and I was skepticism and a little bit scared of asking for help. I have now been with Step Change for 5 years and no matter how my circumstances have changed, they have always been very accommodating and respectful. They are lovely to deal with and I’ve always recommended them to friends or family who are struggling financially. I am almost debt free and couldn’t have done it without them. Thank you! Reviewed on: 1st May 2024

Great company

I was in a deep depression over the debts I had occurred by a drinking addiction and a gambling addiction and Stepchange changed my life. There was no judgement and they put me at ease straight away, I was then able to sleep at nights. Reviewed on: 1st May 2024

I am struggling with debts

I am struggling with debts however SCDC has been able to help me with managing my debts and have some peace of mind. Reviewed on: 1st May 2024

Perfect advice and spoke without any judgement about...

Perfect advice and spoke without any judgement about my situation Reviewed on: 1st May 2024

empathy and helpfull all the way when life changes a...

empathy and helpfull all the way when life changes and you need a little help Reviewed on: 1st May 2024

Very helpful and supportive.

Very helpful and supportive in providing the best and most suitable repayment plan for our needs. Prompt service and support in getting things set up and expert service in negotiating with creditors on our behalf. Reviewed on: 1st May 2024

Great service

Reassuring, sympathetic staff made so much difference Reviewed on: 1st May 2024

Just very understanding and helpful.

Just very understanding and helpful. I didn’t feel like I was being judged. Reviewed on: 1st May 2024

Really helpful and easy to deal with.

Really helpful and easy to deal with. Sorted everything out and took all the stress away. Felt like a huge weight was lifted. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from Creditfix 4.76 from 795 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt collection
from Ayom Debt Recovery 1.49 from 87 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub