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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very professional, understanding, friendly, excellen...

Very professional, understanding, friendly, excellent service and advice. Reviewed on: 3rd May 2024

Not the same money worries since I joined the compan...

Not the same money worries since I joined the company which gives you more peace of mind Reviewed on: 3rd May 2024

The team couldn't have been more helpful.

The team couldn't have been more helpful. Guided me through with great professionalism. Reviewed on: 3rd May 2024

I was having a very difficult time with my finances...

I was having a very difficult time with my finances -initially I was very anxious to make contact with StepChange and had to pluck up the courage. They were extremely helpful and after talking to them they arranged a Debt Management plan for me which eased my anxiety. I cannot thank them enough and would advise anyone in a similar position to make contact with them. Reviewed on: 3rd May 2024

The Hell of CreditCard debt

After getting into credit card debt StepChange did not judge me and proved to be very helpful. They seem to know that you are hurting in your debt hell and are friendly and knowledgeable. You never feel you are being talked down too. Reviewed on: 3rd May 2024

friendly advice and they take care of everything for...

friendly advice and they take care of everything for you Reviewed on: 3rd May 2024

A life saver.

A life saver. So understanding and non judgemental. Put stabilizers on my rocky financial situation. Hope to be independent soon. Highly recommend them. If you are getting stressed out with financial difficulties, don't hesitate to use their excellent service. Reviewed on: 3rd May 2024

very easy ti understand and very helofull

very easy ti understand and very helofull Reviewed on: 3rd May 2024

Stepchange have helped me to turn my finances around...

Stepchange have helped me to turn my finances around, it seemed like a long journey ahead, but i am now almost at the end which has been simple with their help. Reviewed on: 3rd May 2024

It's so easy to setup a DMP with StepChange.

It's so easy to setup a DMP with StepChange. Any changes you need to make because your current plan becomes unaffordable due to the constant rise in prices of everything in life, it's straightforward and they were happy to oblige Reviewed on: 3rd May 2024

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