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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange staff are extremely, understanding, court...

Stepchange staff are extremely, understanding, courteous and discreet. My whole experience was made very easy. I have piece of mind and have controlled my debt, which has helped me enormously. Reviewed on: 3rd May 2024

Credit card debt

12 years ago we had 43 thousand pounds of credit card debt.With step change help and advice we have reduced this to 12 thousand pounds. Reviewed on: 3rd May 2024

VerQuick and Easy

Very easy to complete all details online, and response time to initial request was very quick. Reviewed on: 3rd May 2024

I got myself into financial difficulty and couldn’t...

I got myself into financial difficulty and couldn’t see a way out and became very depressed. I was referred to StepChange and I haven’t looked back since. They have been absolutely fabulous contacting all my creditors and sorting an agreeable monthly payment to them all. StepChange keep in touch with me to make sure I am not struggling with my payments. I would definitely recommend StepChange as they can change your life for the better. Reviewed on: 3rd May 2024

They have helped me to finally sort my debts out and...

They have helped me to finally sort my debts out and have taken away all the worry. Thank you so much. Reviewed on: 3rd May 2024

They have helped me enormously.

They have helped me enormously. The staff are excellent and incredibly dedicated. Reviewed on: 3rd May 2024

Now we sleep at night

We went from not sleeping at night with worry to feeling calm and reassured. Companies stopped contacting us and our debt is slowly being paid off based on what we can afford. We have never felt judged or condescension when discussing our finances. Reviewed on: 3rd May 2024

Stepchange saved my mental health

Stepchange really helped me to get my head around my debt providing all the support and advice to take control of repaying my debt. I was in a really dark place with it mentally but the staff were so so wonderful and caring Reviewed on: 3rd May 2024

helped me through a difficult time; used for 2 years...

helped me through a difficult time; used for 2 years and reduced my liabiities Reviewed on: 3rd May 2024

Really helped me out of a perilous situation from bu...

Really helped me out of a perilous situation from burying my head in the sand. Contacted all my debtors and put a d.m.p in place. Such a relief for me. Got the interest frozen on many of the accounts helping me pay off my debt at an affordable rate. Have been on it for 2 years now with an affordable monthly payment, and have approx 2 years left until I'm finally debt free, for the 1st time in my adult life! I can't thank step change enough! Reviewed on: 3rd May 2024

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