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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The Agent always wiliness to guide and support in a...

The Agent always wiliness to guide and support in a positive and friendly manner Reviewed on: 3rd May 2024

Recommend

Always helpful they have helped us and would recommend without a doubt 5star customer service Reviewed on: 3rd May 2024

Nerve calming

Ever since finding StepChange my nerves have calmed down. There is a way to sort your life out with their help. Reviewed on: 3rd May 2024

very nice staff to take too they have sort my accoun...

very nice staff to take too they have sort my accounts out and get back to you when needed Reviewed on: 3rd May 2024

Debt management, By arranging agreement with my cred...

Debt management, By arranging agreement with my creditors, Gave me the breathing space I needed to reflect and see the reality of my position. The reality that you cannot live beyond your means. The reality of creating A debt crisis goes beyond impacting just yourself, The people Close to you suffer just as much. I say this with a tear in my eye. Thank you debt management for Helping me Clear the skies above me. Reviewed on: 3rd May 2024

Thank goodness for Stepchange

Before I went to Stepchange I hardly slept with worry over my debt. They have contacted all my debtors for a payment plan which is now clearing my debts Reviewed on: 3rd May 2024

I was at the worst low of my life

I was in a very bad place until I made contact with StepChange and was dubious in how much they could help me at first. All of my expectations were exceeded, they have been absolutely amazing. They have made contact with all of my creditors on my behalf and took all of the stress away from me. I'm now on a debt management plan in which Stepchange made sure to keep my payments to my creditors affordable whilst ensuring I was comfortable with the whole process. Also everybody i have spoke to on the phone have been lovely and incredibly helpful. I just wish I had contacted them sooner and they would've been able to help me get out of this bad financial position I'm in sooner. Anyone that is in need of help with their financial situation, do not hesitate to contact Stepchange. I can't believe this service is free and so good, they really do deserve medals. Thank you so much Stepchange, words literally can't describe the amount of pressure you've taken off me with your help. Reviewed on: 3rd May 2024

They are so helpful and deal with any queries quickly.

They are so helpful and deal with any queries quickly.They take the stress and worry away from you. Reviewed on: 3rd May 2024

The Best Decision I Ever Made

Contacting Stepchange was the best decision I ever made. They have enabled me to take control of my budget, I now have a constructive way to run my finances, I know exactly what I have coming in and going out. They have also taken the pressure off dealing with my creditors as they do all that for you. If you are thinking of debt management, Stepchange is definitely the best way forward, you will not regret it. Reviewed on: 3rd May 2024

First class service all the way.

First class service all the way through. No judgement, just professional, efficient and effective advice. Changed my negativity into positivity. Thank you Reviewed on: 3rd May 2024

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