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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent charity

Stepchange have helped me alot I couldn't have managed my debts or afford them now I have cleared 8 of my debts have 5 left I am really impressed and not stressed. Reviewed on: 3rd May 2024

Stepchange gave me hope and changed my life.

I contacted Stepchange after years of accumulating debt because my outgoings were more than my incomings. I spent so long thinking that I was dealing with it, I was making the minimum repayments so everything was fine, wasn't it? Unfortunately the situation just spiralled out of control and I was left with no way to even buy food for our children to eat. Deciding to contact Stepchange changed my life. Stepchange were understanding, didn't judge and just made me feel that there was a light at the end of the tunnel. My payments were consolidated and their website is so easy to navigate and keep track of my outstanding debts and to review the payments I've made so far. I live checking to see how far I've come and it's all thanks to Stepchange. Reviewed on: 3rd May 2024

Really helped me out, very compassionate

Really helped me out, very compassionate Reviewed on: 3rd May 2024

Debt to debt free

Stepchange have totally changed my out looking on managing my finances. Make what seemed daunting and undoable to doable step by step. In the next 18 months I should be debt free. After 5years. Reviewed on: 3rd May 2024

You’re not alone

We all hit hard times at some point in our lives. Step Change are there for you when you need them most . Non judgemental and supportive, don’t be afraid to reach out to them if you need to. Reviewed on: 3rd May 2024

lovely staff , so helpful and thorough.

lovely staff , so helpful and thorough.. thank you all what a great team,.............................................................................................. Reviewed on: 3rd May 2024

Amazing team

Very supportive and always there to help. Brilliant and now I'm debt free and now i can live my best life. Thank you to all the team and support Reviewed on: 3rd May 2024

Fantastic help

I lost my job about 4_5 years ago due to health issues and found myself in a mess,up to then I was managing my debt. This made me look at my debt which I had built up though gambling and other problems, I did not know were to turn ana who to talk to I felt so low and ashamed that I had got myself to this mess ,I found step change on the internet so I phoned them they were great they listened and then talk me through what I could do .They didn't judge me and were so supportive and helped me get though it and for the last 4-5 years have supported me all the way Reviewed on: 3rd May 2024

I have been with StepChange for over ten years and h...

I have been with StepChange for over ten years and hey have been managing my debt well with my Creditors on my behalf. Sometimes they do my review on my behalf. They have been doing great job. Reviewed on: 3rd May 2024

I didn't know where to turn and stepchange helped me...

I didn't know where to turn and stepchange helped me find the tool to write my debt off. Reviewed on: 3rd May 2024

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