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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16691 reviews)

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4.95

Based on 16,691 reviews, last reviewed 12th May 2026

95100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Relieved to find someone to help and trouble free . Relieved to find someone to help and trouble free . It can get worrying when you feel isolated in debt so it was great to find support . Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16691)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I had debt of £32000, I was at the end of my tether,...

I had debt of £32000, I was at the end of my tether, I contacted stepchage and everything because so much easier, the staff are fantastic and the service is second to none, if you are in this horrible situation please don't hesitate to get in touch with them, they really do help. I'm now debt free and loving life. Reviewed on: 1st May 2024

Stpchange were there when I thought I had no were t...

Stpchange were there when I thought I had no were to turn .They helped me turn my life back around . Reviewed on: 1st May 2024

A big thank you

I was embarrassed about my situation and from start to finish "step change" have helped me gain control and pay an affordable amount back each month . I wish I did it sooner! Reviewed on: 1st May 2024

They take all the worries and pressures away.

They take all the worries and pressures away. Reviewed on: 1st May 2024

Helped me out so much with all my debts when they we...

Helped me out so much with all my debts when they were getting in top of me Reviewed on: 1st May 2024

Right from the start professionalism and integrity.

Right from the start professionalism and integrity. Reviewed on: 1st May 2024

Wonderful services.

Wonderful services. Timely delivery. Reviewed on: 1st May 2024

Step change helped me during very difficult time ste...

Step change helped me during very difficult time step by step very caring and exceeded my expectations. Reviewed on: 1st May 2024

Amazing company

Just and amazing company always helpful Reviewed on: 1st May 2024

Amazing people!

Amazing people! Helped me so much !!! Reviewed on: 1st May 2024

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