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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange - my life saver for over 14 years...

StepChange has been my life saver for over 14 years now. I am grateful. Reviewed on: 2nd May 2024

If it wasn’t for Stepchange I wouldn’t be able to su...

If it wasn’t for Stepchange I wouldn’t be able to survive with the current growth of bills on a low income after leaving my ex husband. I’m so thankful for their help. Reviewed on: 2nd May 2024

beyond understand staff

had debt that was accumilating high interest which I couldn't keep up with so I rang SC & the staff are beyond understanding, they went through all my in and out goings and set up everything with the compaies I owe to and had been over a year now only two to go but I am paying them back at rates I can afford and getting myself out of debt for good! The service is excellent and SO needed Reviewed on: 2nd May 2024

Step change enabled me to pay off my debt through a...

Step change enabled me to pay off my debt through a debt management plan that I was able to afford and it took the pressure off me financially and mentally. I would recommend anyone that found themselves in debt like I was to contact Step change Reviewed on: 2nd May 2024

Stress free

Easy ! Really has taken away some debt stress. Reviewed on: 2nd May 2024

Great and helpful.

Great and helpful. thank you for your help Reviewed on: 2nd May 2024

Great help ..

I had debt and was panicing as i could see a way out they helped me work out a budget that was affordable and sorted letters to people and made my life bearable . Reviewed on: 2nd May 2024

I found StepChange Debt Management very helpful the...

I found StepChange Debt Management very helpful the way they deal with creditors i am very pleased.I Would definitely recommend for another person Reviewed on: 2nd May 2024

I was worried about my money debts and how to cope w...

I was worried about my money debts and how to cope with paying the debts back. I heard about Step Change and that they could listen to my problems and help with advice and help me repay my debts within my rapidly dwindling income. Step Change helped me do this. They didn't judge me and I can now sleep at night knowing my debts are being repaid without getting into more debt. Thank you StepChange Reviewed on: 2nd May 2024

StepChange actively listen to me.

StepChange actively listen to me and support my needs. they care about my well-being. Helped me to find resources to resolve my concerms at a very difficult time. Reviewed on: 2nd May 2024

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