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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt worrries

My wife and I were worried to death over our debts when I had to give up my job and we didn't know which way to turn. We were introduced to StepChange and our life has changed completly, they have been so helpful and nicer people you couldn't wish for. I would recomend them to anyone. Reviewed on: 2nd May 2024

Dont wait Call Stepchange

I wish i had contacted them a lot sooner Reviewed on: 2nd May 2024

You ant going to regret it.

I was so putting this off and yes you get lots of questions and you can be on the phone for over an hour but you know what im so better off, the preasure is off and i am living the best life i have in a very very long time. Im half way throught my debt management plan and it was the best thing i ever did. If your thinking about getting help do it, you ant going to regret it. Reviewed on: 2nd May 2024

I was in dire straits and they fixed it for me

I was in dire straits and just couldn't turn my debt around how much I tried. I talked to Step Change, showed them my incomings and outgoings. They worked out a plan, contacted the lenders and sorted everything out. Now I am ahead of the game and with an end date in sight. Absolutely magnificent and stopped my depression. I love them Reviewed on: 2nd May 2024

Very supportive and provided just what I needed

Very supportive and provided just what I needed Reviewed on: 2nd May 2024

StepChange help me to manage my debt and they are th...

StepChange help me to manage my debt and they are there evrytime I need help Reviewed on: 2nd May 2024

Feel supported

Helping us a great deal, feel very supported, everything is explained in a compressed knowledgable way which gives you confidence that things are achievable. Reviewed on: 2nd May 2024

Professional and Friendly

Been with Stepchange for a while now and they have really helped me in paying off my debts and it's put my mind at ease since been with them, very professional. helpful. friendly. I would and have recommended Stepchange to friends. Reviewed on: 2nd May 2024

Stepchange has helped me through a tough period and...

Stepchange has helped me through a tough period and still helping now. Thank you Reviewed on: 2nd May 2024

We got ourselves into a dreadful debt situation & ju...

We got ourselves into a dreadful debt situation & just by chance a work colleague mentioned they were with step change. It literally changed our lives, yes it’s hard work to pay back what u owe, but step change make u feel like it’s not all your fault & there is definitely light at the end of the debit tunnel. As long as u stick to the plan & are honest with your finances, step change will get u through. At the end we hope never to use them again, but when we needed them (& still do) they were just invaluable. Thank you Step change!! Reviewed on: 2nd May 2024

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