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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I can’t recommend Step Change enough.

I can’t recommend Step Change enough. They have been so understanding and supportive, I couldn’t have asked for better help. I can’t believe I’m 4 months away from being debt free, which I wouldn’t have been able to do without Step Change. Reviewed on: 2nd May 2024

If it wasn’t for step change I would have lost every...

If it wasn’t for step change I would have lost everything I’m eternally grateful and the day I’m in the clear as in debt free I will donate money to step change regularly Reviewed on: 2nd May 2024

Can’t recommend stepchange enough for the help

Can’t recommend stepchange enough for the help Reviewed on: 2nd May 2024

Treaded very good .

Treaded very good ..and listen to you ..great advice Reviewed on: 2nd May 2024

Stepchange saved me

At the age of 64, I had debts exceeding £50,000, and I didn't think I'd ever get out of debt. I was advised to contact Stepchange. They weren't judgmental. They offered sympathy, and a constructive and practical plan to pay off my debts within a realistic time. I am now approaching my 70th birthday, and I retire tomorrow, debt free, with substantial savings. I cannot praise Stepchange highly enough. Reviewed on: 2nd May 2024

Lifesavers

Stepchange enabled me to turn a mountain of debt into a manageable monthly payment. I’m still paying but there is an end in sight. They were literally a lifesaver as I couldn’t see a way out of my situation. Reviewed on: 2nd May 2024

StepChange are a fantastic organisation.

StepChange are a fantastic organisation. They have really helped me. They are so understanding, they give excellent support and show so much empathy. The staff are brilliant.Thank you so much for all your help. Reviewed on: 2nd May 2024

Debt problems

Got Into financial trouble through no fault of our own I contacted Stepchange and they put me at ease straight away after giving them the relevant information they needed they dealt with my creditors immediately and a plan was put in place any issues I could call them and got sound advice every time we are now in a much better position than before and we would wholly recommend them if anyone is going through the same situation as ourselves. Reviewed on: 2nd May 2024

Excellent and very efficient service

Excellent and very efficient service Reviewed on: 2nd May 2024

Life changing decision

My Husband and I were really struggling financially following the birth of our first child. After years of spending and getting credit from wherever we were in quite a bit of debt. No one ever explained finances or interest to us, so when the bank or other lenders offered us credit we thought it was the best thing ever and we had money to blow on fun stuff. We thought the repayments would be fine and we’d just get on with it. It wasn’t until the interest on everything was making it difficult to keep up, and then one day on maternity leave we found ourselves with not even enough money for food for the month and we both broke down. A friend of ours recommended Step Change, and we were reluctant due to the enormity of admitting we were in such bad debt and making the first step to paying it all off - it seemed like it would never happen. Fast forward 3 years and we are nearly debt free! Step Change made it so easy for us to get where we are today. We paid one monthly payment and they distributed it to our debtors. We are so close to finishing now and being financially secure. We definitely could not have done it without them. Thank you Reviewed on: 2nd May 2024

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