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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18632 reviews)

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4.92

Based on 18,632 reviews, last reviewed 17th Jun 2026

187950% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has supported me through my debt managem... Step change has supported me through my debt management for a few years now and it has helped ease the stress of financial worries Reviewed on: 17th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18632)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very grateful raising my head above the water.

First of all,I was a bit ashamed of my financial situation after the Covid virus. I was in a lot of deaths with credit cards and other store purchases. After getting paid and paying credit cards and other essentials spending like rent etc,I was barely able to hold my head above the water. I did some research and came upon the StepChange Charity and with nothing to loose I call them.It was the most important decision that I made I was almost in tears when I finished talking to one of their advisors who was able to reassure me of my confidence and was able to talk through all of bills, expenses. They were able to work out a plan for me which I am very grateful for. I am not dept free as yet, but I am in a far better place than a couple years ago. Thank you for all your support and advice that you have given me and I can still call if I am in a difficult situation. For eg. I was in a situation where I couldn’t make my monthly payments and they were able to readjusted my payments. I have about 3 more years to go before I am dept free, if it wasn’t for StepChange Charity I wouldn’t be able to be in this position where I am able to pay off all of by deaths. Reviewed on: 2nd May 2024

Step change helped me when I thought there was no wa...

Step change helped me when I thought there was no way of getting my finance's in order. They helped bring my repayment down to a cost I could afford. They were also very understanding doing their best to help me. Keeping promises of call backs. Reviewed on: 2nd May 2024

The best thing I have done.

After separating from my partner I struggled to keep up with my payments. Stepchange staff have always been very helpful and never make me feel guilty. They always try to find the best way for the client to coped with debt. I am now over halfway through my payments schedule thanks to Stepchange. Reviewed on: 2nd May 2024

Great, helpful, understanding.

Great, helpful, understanding. Very thorough Reviewed on: 2nd May 2024

Stepchange has changed our lives.

Stepchange has changed our lives. We were worried we would have to sell our house and be in debt forever. They were so helpful and reassuring that something could be done. It has removed so much stress from our lives. Thank you Stepchange Reviewed on: 2nd May 2024

They saved my life 18 years ago when I was in dire s...

They saved my life 18 years ago when I was in dire straits with bailiffs harassing me. Since then stepchsnge has continued to hand hold me through the process, and enabled me to pay back my debts without living in poverty. They are absolutely AMAZING!!!!!! Reviewed on: 2nd May 2024

The company to turn too for all your financial worries

When I did know what to do or where to turn when my finances took a turn for the worse, I found Stepchange and they not only reassured me they could help, they helped turn my worries around and give me my life back and the team are so supportive and friendly and you can really talk to them without the fear of judgement. Reviewed on: 2nd May 2024

Great support received at a very difficult time.

Great support received at a very difficult time. Took the anxiety and worry away immediately after talking through the issues that I was experiencing. Reviewed on: 2nd May 2024

Excellent customer service could not have been more...

Excellent customer service could not have been more helpful. Reviewed on: 2nd May 2024

A shoulder to cry on and massive emotional support.

A shoulder to cry on and massive emotional support. The process was amazingly easy and the relief from pressure almost immediate. A life saver, quite literally. Reviewed on: 2nd May 2024

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