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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16764 reviews)

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4.95

Based on 16,764 reviews, last reviewed 14th May 2026

98500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely amazing in taking care off all the debts... Absolutely amazing in taking care off all the debts in a way that they are streamlined in lone easy payment with no more harassment from the debt coll... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16764)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very Helpful

They are very helpful and sort everything out for you, it takes the hassle of dealing with debt and creditors out of your hands with manageable monthly payments Reviewed on: 1st May 2024

Stepchange have been amazing.

Stepchange have been amazing. I was extremely stressed about my debts, but I now have hope that I can one day be debt free. Can't praise them highly enough. Reviewed on: 1st May 2024

StepChange saved me from drowning in a sea of debt.

During my time as a client of StepChange they have helped me immeasurably. Without their constant help and support I doubt very much if I would still be here now. I really can't thank them enough. Reviewed on: 1st May 2024

Stepchange helped us when we were struggling.

Stepchange helped us when we were struggling with money ,more going out than coming in. It’s taken a few years to clear out debts but we did it . I’d recommend Stepchange to anyone .Really helped to curb our spending and now are debt free. Very easy process and very helpful. Reviewed on: 1st May 2024

Help is at hand!

First impressions were that no matter what situation you are facing and how desperate you feel, they can help you gain control with no judgement. The anxiety and worry that surrounds debt can lead to devastating outcomes with people feeling suicidal so that first contact is everything! I think they do an amazing job. Step forward and Step change! Reviewed on: 1st May 2024

Real Understanding

Provided invaluable support and empathy during a challenging period Reviewed on: 1st May 2024

I have used Step Change twice.

I have used Step Change twice. They have always been professional and totally understood my difficult circumstances providing excellent advice and putting my mind at easy. Money worries stopped causing anxiety thanks to StepChange Reviewed on: 1st May 2024

They are so helpful.

They are so helpful. Put my mind at rest. I still pick the phone up if I receive a letter that looks threatening, they still help and explain to me. Reviewed on: 1st May 2024

They were extremely helpful and friendly they comple...

They were extremely helpful and friendly they completely understood my situation and compromised well Reviewed on: 1st May 2024

Easy, helpful and made life a lot more comfortable t...

Easy, helpful and made life a lot more comfortable to live. Great advise from tram. Monthly updates. Reviewed on: 1st May 2024

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