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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Look I am debt free because of the help StepChange g...

Look I am debt free because of the help StepChange gave free of charge Reviewed on: 2nd May 2024

Very helpful sorting out multiple creditors

Very helpful sorting out multiple creditors Reviewed on: 2nd May 2024

Highly valu customers

Lots of patience and good listening skills Reviewed on: 2nd May 2024

Excellent advice and impartial they are, always will...

Excellent advice and impartial thry are, always willing to listen and i would say everyone gives their 100%. Reviewed on: 2nd May 2024

Really did not judge and made me feel so comfortable...

Really did not judge and made me feel so comfortable and came up with a great solution to my situation... Thank you Reviewed on: 2nd May 2024

Very helpful sympathetic listening skills all around...

Very helpful sympathetic listening skills all around good servace Reviewed on: 2nd May 2024

Excellent Quality Care For Debt Survivors

Excellent advisors who have been empathetic, patient, knowledgeable and extremely understanding. They have provided me reassurance and help that has been so grately appreciated at a time of uncertainty and financial fear I couldn't have asked for anymore. Reviewed on: 2nd May 2024

In 2018 I was in deep financial trouble.

In 2018 I was in deep financial trouble. I had debts of over £36,000 and saw no way forward. It was suggested through a government web site that I contact Stepchange. I was somewhat sceptical, but I did make contact and it was one of the best things that I have ever done. They were not judgemental and assessed my financial situation and gave me a plan to go forward. 5 years on I still owe £20,000 but the figure is coming down every month, thanks to the affordable payment that I have agreed to make to my creditors. From day one stepchange managed to get the interest charges stopped, dealt with my creditors for me and work out a payment plan every 12 months that was both acceptable to my creditors and affordable to me. I cannot thank stepchange enough. They have allowed me to regain control of my finances and in doing so have given me my self respect back. Thank you stepchange and everyone who works for them. Reviewed on: 2nd May 2024

This is the second time that StepChange have helped,...

This is the second time that StepChange have helped, I really appreciate this. Thank you. Reviewed on: 2nd May 2024

I am now debt free partly because of StepChange and...

I am now debt free partly because of StepChange and their advice. I struggled for years trying to sort it out by myself and then with a debt management company that took a percentage of my unrealistic repayments, meaning my debts remained high. I can't thank the staff at StepChange enough for treating me with dignity and compassion and would highly recommend anyone struggling to give them a call. That first step is the hardest but with help I paid back every penny I owed Reviewed on: 2nd May 2024

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