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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16767 reviews)

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4.95

Based on 16,767 reviews, last reviewed 15th May 2026

98650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange deal with my creditors because I don't ha... Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16767)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Great customer service they resolve every issue with...

Great customer service they resolve every issue without the stress of contacting the debt companies yourself life changing service I highly recommend to anyone in debt needing help Reviewed on: 1st May 2024

Great service and company

Stephanie have helped me enormously with my debts I highly recommend this company if you are struggling with debt Reviewed on: 1st May 2024

Excellent service and support

They have supported me to consider my options, from first contacting them to now they have been really helpful and supportive particularly when discussing financial difficulties Reviewed on: 1st May 2024

StepChange have been excellent.

StepChange have been excellent. They have been efficient and helpful and have taken away from me the acute stress of having to deal directly with creditors. Reviewed on: 1st May 2024

Great Help

Very helpful & friendly service which made me feel like there is a solution to my debt problems & allow me to sleep at night. Reviewed on: 1st May 2024

Always helpful and very knowledgeable

Always helpful and very knowledgeable Reviewed on: 1st May 2024

As a older lady who managed to get into dept due to...

As a older lady who managed to get into dept due to unforeseen circumstances Step Change has put my mind as ease,they talked me though the process,slowly, allowing me to check with what they were advising me each time so I didn’t panic so they have been brilliant Reviewed on: 1st May 2024

Good communication with Staff and Online

When my debt management plan initially started, they were extremely helpful on the phone in guiding me through what to do. Now I'm well into it and almost finished I do everything online and it works well Reviewed on: 1st May 2024

Great help

Took a weight off my mind and really helped me out Reviewed on: 1st May 2024

I felt that I was drowning.

I felt that I was drowning. Losing my family. Now I have it all back Reviewed on: 1st May 2024

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