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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful in my difficult time

Very helpful in my difficult time Reviewed on: 2nd May 2024

They were great in helping provide a debt management...

They were great in helping provide a debt management plan. Have worked with them for a few years now and always found advisers to be friendly, informative and responsive to our needs. Reviewed on: 2nd May 2024

Great service .

Due to redundancy and a bereavement I found myself in financial difficulty. I didn’t know where to turn I was embarrassed to be in this situation and was in a very dark place. After contacting step change and receiving their help I am less anxious and feel that I can carry on knowing my debts are being sorted and no one is going to come knocking on my door. They have answered all my questions and dealt with both my creditors which is a great weight off my shoulders. I can’t thank them enough. Reviewed on: 2nd May 2024

One of the best companies to exist

It still amazes me how a company like StepChange exists in todays world! A FREE service that is only after one thing - to help you clear your debt in a sensible and straight forward way. It is one of the most wonderful companies I've ever worked with, supporting me to set up a DMP to pay off my debt. Without StepChange, I don't know who else I would have approached for help. Reviewed on: 2nd May 2024

Helpful and reliable

I have had no bad experience with step change and they have always been there to help me Reviewed on: 2nd May 2024

Very empathetic and understanding.

Very empathetic and understanding. They don't judge, a joy to work with, especially under stressful circumstances. Reviewed on: 2nd May 2024

Lifesaver

I got myself in a complete financial mess due to mental health problems. I was being harrassed by banks daily and it was destroying me. My mum suggested having a look at StepChange. The best descision I ever made! Everything was done online, every time I've contacted them they have been incredibly helpful and reply within a day or so. I haven't been contacted by any banks in a few years now which has allowed me to recover and get my life back on track. If you're having financial problems, please contact StepChange! Reviewed on: 2nd May 2024

Stepchange are friendly and always helpful.

Stepchange are knowledgeable, friendly and always want the best for their clients. I have overcome significant financial difficulties with the help and advice of StepChange. I can't recommend them too highly. Reviewed on: 2nd May 2024

Stop taking the ostrich approach

As a person who would normally bury their head in the sand and try and ignore debt, hoping the debt fairies would take it away, I have found StepChange to be a breath of fresh air. They have offered me the support needed to retake control of my debts in a manageable way. Even when I had a significant change in my financial situation, they offered me a number of options and supported me in my decision. Would highly recommend! Reviewed on: 2nd May 2024

reviewed

very helpful; have helped me over a difficult period Reviewed on: 2nd May 2024

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