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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16770 reviews)

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4.95

Based on 16,770 reviews, last reviewed 15th May 2026

98800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Super way to sort your problems . Super way to sort your problems . Surprisingly easy. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16770)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

StepChange have really helped me at a very awful time

StepChange have really helped me at a very awful time Reviewed on: 1st May 2024

Step in the right direction

StepChange helped me sort out messy debt to a number of creditors into more manageable and tidier repayment. Reviewed on: 1st May 2024

If we needed to contact you all the staff were extre...

If we needed to contact you all the staff were extremely helpful and polite Reviewed on: 1st May 2024

Big thumbs up

Very friendly, helpful, knowledgable, caring and understanding about my situation. Always easy to get in touch with and always sorted any querey I had. Reviewed on: 1st May 2024

I got hammered by the banks after the Northern Rock...

I got hammered by the banks after the Northern Rock saga in 2008/10.Everything was ok till then .I got help and support from them before the name change . Reviewed on: 1st May 2024

Invaluable Service

This us a good charity /service , and once I wascin contact with Step Change and they help me with my debts, and were with me supporting md for the first time.in a long-time.I was able to sleep with less burden Reviewed on: 1st May 2024

Extremely helpful and supportive.

Extremely helpful and supportive. I’ve cleared nearly £20000 worth of debt and I couldn’t have done this without Stepchange Reviewed on: 1st May 2024

Stepchange saved my life.

Stepchange saved my life. Drowning in debt due to unmanaged mental health I didn’t know where to turn, I was being harassed by debtors and my mental health was at rock bottom. Stepchange helped me set up breathing space and a DMP to get me back on track and now I’m almost done and debt free. Reviewed on: 1st May 2024

Debt help

Brilliant experience help me out of debt Reviewed on: 1st May 2024

Many years ago I wasin debt up to my eyeballs not k...

Many years ago I was in debt up to my eyeballs not knowing which way to turn a messy divorce seen to that got in touch with stepchange & no looking back thank you Reviewed on: 1st May 2024

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