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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very clear and easy talking to people who know what...

Very clear and easy talking to people who know what problems people have and how to help Reviewed on: 2nd May 2024

Understanding

Very helpful and understanding, very friendly and put you at ease. Reviewed on: 2nd May 2024

Fabulous

Fabulous, one payment to them and they sort out my debt Reviewed on: 2nd May 2024

Take that First Step..Change

Step Change was there for me when I needed help and are still there for me now and so glad they were can’t rate them highly enough…need help with your debts give them a try you’ll be so glad you did Reviewed on: 2nd May 2024

Excellent advice received from StepChange at all times.

Excellent advice received from StepChange at all times. Allowing us to make informed decisions about our situation. Reviewed on: 2nd May 2024

Flawless Service

This is my second time using StepChange and both experiences have been flawless. Reviewed on: 2nd May 2024

I was at my lowest and StepChange saved me

I was at my lowest and StepChange saved me Reviewed on: 2nd May 2024

Helped me sort out debts in a bad time

Helped me sort out debts in a bad time Reviewed on: 2nd May 2024

Easy way to be debt free

Stepchange did all the work for me in setting up the payments with my debtors. My payment amount was looked at regularly to make sure I could afford them so I just had to pay regularly every month and now my debt has gone from thousand to a couple of hundred big thank you stepchange. Reviewed on: 2nd May 2024

Super Helpful and Attentive

Everyone I have spoken to has been super helpful and understanding, and they keep you poromptly informed about all things related to your account. Reviewed on: 2nd May 2024

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