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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I've been using stepchange for a while now and the r...

I've been using stepchange for a while now and the relief I get from knowing that I don't have to deal with my creditors is just so reassuring I have no stress because I pay each month by direct debit to stepchange and they do the rest. Reviewed on: 2nd May 2024

...very helpful

Very helpful , they manage my debt , very professional Reviewed on: 2nd May 2024

Solves every query/issue instantly!

Solves every query/issue instantly! Stress free rest assured! Reviewed on: 2nd May 2024

I was struggling a lot before I got in touch with St...

I was struggling a lot before I got in touch with Stepchange. From the very start everyone I spoke to was very friendly and put me at ease, at last I could see a solution. Never once did I feel judged Reviewed on: 2nd May 2024

Very helpful and and professional staff.

Very helpful and and professional staff.Genuinely trained to help people in need. Reviewed on: 2nd May 2024

One payment instead of 4 is so much easier.

One payment instead of 4 is so much easier. They only ask for money you have spare to pay off your debts. Reviewed on: 2nd May 2024

Changed My Life

StepChange changed my life,i am no longer constantly worrying about debt, they sorted out an affordable monthly payment for me, and i see my debt going down now, everyone i have ever spoken to there has been lovely, i could not recommend them enough, they gave me my life back. Reviewed on: 2nd May 2024

Very professional non judgemental organisation.

Very professional non judgemental organisation. Who understand individuals situation and look for the best resolve. Reviewed on: 2nd May 2024

I am very grateful for all the help that Stepchange...

I am very grateful for all the help that Stepchange is giving me Thankyou my debt is a weight off my mind now I can be helped Reviewed on: 2nd May 2024

Step Change saved my life.

Step Change saved my life. I couldn't see a way forward in coping with my debt. Then I rang Step Change and they took away the stress that was making me mentally ill. They organised my finances, got in touch with who I owed money to and arranged a manageable repayment plan. They never made me feel bad about being in a financial mess. They were kind, considerate and professional. I was suicidal with the stress, and they literally saved my life. Fantastic service. Would recommend whole heartedly. Reviewed on: 2nd May 2024

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