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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

excellent and professional

At a difficult time received excellent professional advice in a clear compassionate way. At no time did I feel a lesser person for my problem. Payments are made promptly on my behalf and I am kept informed of progress. Highly recommended Reviewed on: 2nd May 2024

The advisors are very knowledgeable and non judgemen...

The advisors are very knowledgeable and non judgemental, they answered all my queries without hesitation. I felt so much better after my initial contact, I felt I had more control over the situation. Reviewed on: 2nd May 2024

Stepchange gave me peace of mind with managing my de...

Stepchange gave me peace of mind with managing my debts which otherwise was causing me sleepless nights and anxiety. Reviewed on: 2nd May 2024

Highly, highly recommend!!

Every.single.member.of.staff I’ve ever encountered have been warm, friendly, understanding, nonjudgmental and efficient! I’ve cried at them, shared my worries with them and they’ve listened, understood and helped me to take the next steps in my journey of getting debt free. They’ve taken the nerve wracking bit out of.my hands and ensured the whole process was/is as painless as possible!! Reviewed on: 2nd May 2024

A great help when it's needed

They are wonderful people. They put you at ease and are so helpful. Very knowledgeable about all their schemes. Keep you updated. Reviewed on: 2nd May 2024

Have a debt management plan with Step change .

Have a debt management plan with Step change .Received excellent advice and help when going through a difficult time .The result gave me peace of mind and confidence for the future .Step change have done a perfect job in assisting me with my financial crisis Reviewed on: 2nd May 2024

From the first time when I reached out I was ill fro...

From the first time when I reached out I was ill from worry trying to get on top of debts, stepchange supported me in a nonjudgmental way and helped me find a way forward where I no longer felt under threat. Reviewed on: 2nd May 2024

I was in a financially critical position and being h...

I was in a financially critical position and being hassled by companies and my bank, plus rent arrears. It was becoming extremely detrimental to my mental health, exacerbating my PTSD and inducing suicidal thoughts. Contacting Step Change was a godsend, I felt the pressure lift off my shoulders almost immediatly. Reviewed on: 2nd May 2024

My lifeline

StepChange were non judgemental when I made contact and I felt I could discuss my debt in confidence.. StepChangee were my advocate and negotiated with my creditors a regular monthly payments that I could maintain.. Yearly reviews of my finances and an end date to be debt free helped motivate me to keep my payments up. Every time a payment was taken I felt relief. I knew there was also emotional and practical support if I needed it by just calling the advisor.. Reviewed on: 2nd May 2024

I was in a difficult situation Financially because o...

I was in a difficult situation Financially because of the pandemic and Step Change have helped me without them I don’t know where I’d be today So I can’t thank them enough, and I highly recommend them to anyone in financial difficulties Reviewed on: 2nd May 2024

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